RICHARD SARMIENTA
Pasig City
Summary
Professional with diverse experience spanning customer service, technical support, billing, collections, security operations, real estate sales and hospitality. Proven expertise in consultative selling, client relationship management, CRM platforms, lead generation, account management, payment processing, issue resolution, and cross-functional collaboration. Adept at identifying customer needs, negotiating solutions, resolving complex concerns, and maintaining high service standards. Recognized for adaptability, professionalism, and the ability to thrive in fast-paced environments while contributing to organizational growth and customer satisfaction.
Overview
2027
2027
years of professional experience
Work History
LSC Security Agent
Deep Sentinel Security
11.2024 - Current
- Monitored live security systems to ensure safety and security of premises.
- Facilitated timely emergency response coordination.
- Prepared incident reports detailing incidents to support investigation and analysis.
Customer Account Associate
VXI Global Solutions
11.2022 - 07.2024
- Consistently achieved and exceeded monthly sales targets through consultative selling and effective customer engagement.
- Promoted and upsold products and services by identifying customer needs and recommending tailored solutions.
- Resolved billing inquiries and account concerns to enhance customer satisfaction.
- Managed billing inquiries and account concerns.
- Processed payments and updated CRM records to ensure accurate account management.
Waiter
Gregorio's Catering Services
01.2018 - 01.2020
- Delivered food service at events, enhancing guest experience.
- Prepared venue for successful events.
- Promoted positive customer experiences.
Senior Property Specialist (Marketing Partner)
Megaworld RFO Premier
2024 - 2024
- Sold RFO condominium units across Makati, BGC, Quezon City, and other prime locations, enhancing regional market presence.
- Generated leads through digital marketing, referrals, and events.
- Guided clients from inquiry through closing, ensuring a seamless purchasing experience.
- Assisted clients from inquiry to closing.
- Generated leads through targeted digital marketing, referrals, and events, expanding client base.
Collections Support Specialist
PennyMac
2023 - 2023
- Managed delinquent accounts.
- Negotiated payment arrangements.
- Processed payments and documented interactions.
Sales Representative
That's Great News
2023 - 2023
- Executed outbound sales strategies to engage potential clients.
- Supported product customization process
- Maintained CRM and followed up on leads.
Education
Bachelor of Science - Business Administration, Marketing Management
La Concepcion College
San Jose del Monte, Bulacan08-2023
Skills
Customer Service
Sales & Upselling
Real Estate Sales
Property Presentation
Lead Generation
CRM
Client Relationship Management
Collections
Billing Resolution
Negotiation
Closing Sales
Cold Calling
Microsoft Office
Google Workspace
Timeline
LSC Security Agent
Deep Sentinel Security
11.2024 - Current
Customer Account Associate
VXI Global Solutions
11.2022 - 07.2024
Waiter
Gregorio's Catering Services
01.2018 - 01.2020
Senior Property Specialist (Marketing Partner)
Megaworld RFO Premier
2024 - 2024
Collections Support Specialist
PennyMac
2023 - 2023
Sales Representative
That's Great News
2023 - 2023
Bachelor of Science - Business Administration, Marketing Management
La Concepcion College