Summary
Overview
Work History
Education
Skills
Timeline
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Richard Pilenio

Richard Pilenio

Mabalacat, Province Of Pampanga

Summary

Productive employee with proven track record of successful project
management and producing quality outcomes through leadership
and team motivation. Works with clients to determine requirements
and provide excellent service.

Overview

8
8
years of professional experience

Work History

Senior Process Executive

Infosys BPM
11.2023 - Current
  • Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
  • Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
  • Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
  • Provided strategic and operational recommendations for improvement across departments.

Team Leader

Datamatics
03.2021 - 10.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Billing Specialist

VXI
06.2019 - 11.2020
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Data Analyst /Chat Support Representative

TaskUs
04.2017 - 05.2019
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Improved decision-making processes with accurate data analysis and visualization techniques.

Education

Computer Science

Systems Plus College Foundation
Pampanga

Skills

  • Performance incentives
  • Quality assurance
  • Goal setting
  • Customer service
  • Team leadership
  • KPI tracking

Timeline

Senior Process Executive

Infosys BPM
11.2023 - Current

Team Leader

Datamatics
03.2021 - 10.2023

Billing Specialist

VXI
06.2019 - 11.2020

Data Analyst /Chat Support Representative

TaskUs
04.2017 - 05.2019

Computer Science

Systems Plus College Foundation

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Richard Pilenio