Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
RICHARD NELSON A BERNARDO

RICHARD NELSON A BERNARDO

PARANAQUE CITY

Summary

Results-driven Operations Manager with 10+ years of experience in managing transportation services, improving efficiency, and leading teams. Proven track record of enhancing operational performance and customer satisfaction. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Performance-driven and resilient in developing teams while improving processes and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying and implementing strategic improvements.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Operations Manager

RNJAY Transport Service Corporation
01.2014 - Current
  • Headed transportation operations, which improved efficiency and reduced costs.
  • Managed approximately 30 incoming calls and emails per day from customers.
  • Headed a team of drivers and support staff to achieve customer satisfaction and safety objectives.

General Manager

Experience Pilipinas Travel and Tours
07.2010 - 12.2013
  • Oversaw daily operations, including tour planning and execution.
  • Developed and implemented strategies to increase customer satisfaction and connection.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.

Operations Support Officer

Genting Philippines Holdings Limited
04.2009 - 03.2010
  • Company Overview: Branch Office (Star Cruises)
  • Coordinated with various departments to ensure smooth operations.
  • Implemented process improvements to enhance efficiency and customer satisfaction.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Branch Office (Star Cruises)

Education

Bachelor of Science - Interior Design

Philippine School of Interior Design
Makati City, Metro Manila
01.2003

Bachelor of Science - Interior Design

De La Salle University - College of St. Benilde
Vito Cruz, Metro Manila
01.2001

Primary and Secondary Education - Loyalty Award

Don Bosco Technical Institute Makati
Makati City, Metro Manila
01.1999

Skills

  • Communication Skills
  • Operations management
  • KPI tracking
  • Interpersonal Skills
  • Leadership
  • Time Management
  • Problem-Solving
  • Adaptability
  • Teamwork

Certification

  • 2002-10-03, Asia Pacific Space Designers Association (APSDA)
  • 2006-11-26, Counterfeiting Seminar (Bangko Sentral ng Pilipinas)
  • 2009-10-21, Ism Awareness Course (Star Cruises)
  • 2009-11-04, Basic Life Support-Adult CPR for Lay Rescuer (Philippine National Red Cross)
  • 2009-11-05, First Aid Training Standard (Philippine National Red Cross)

Awards

  • Top Ten in Academic and Technical (Don Bosco Technical Institute Makati)
  • Top Ten in Technical Over - All (Don Bosco Technical Institute Makati)
  • Honorable Mention (Philippine School of Interior Design)
  • World Class Customer Service Award (Parlance Systems Incorporated)

Timeline

Operations Manager

RNJAY Transport Service Corporation
01.2014 - Current

General Manager

Experience Pilipinas Travel and Tours
07.2010 - 12.2013

Operations Support Officer

Genting Philippines Holdings Limited
04.2009 - 03.2010

Bachelor of Science - Interior Design

Philippine School of Interior Design

Bachelor of Science - Interior Design

De La Salle University - College of St. Benilde

Primary and Secondary Education - Loyalty Award

Don Bosco Technical Institute Makati

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RICHARD NELSON A BERNARDO