Richard Gapasin
Chief Operation Officer
Cabuyao City,Laguna
Summary
| 09171620648 | Cabuyao City, Philippines 4025 | WWW: Bold Profile | Professional Summary High-achieving senior executive bringing expertise in business planning, revenue development, and change management. Offer 22 years of leadership along with an entrepreneurial, forward-thinking mindset and demonstrated track record of accomplishment. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
34
34
years of professional experience
2
2
Languages
Work History
Chief Operating Officer
Areza Group of Companies
, Province Of Laguna
05.2022 - 03.2024
- Refined organizational structure to consolidate, streamline, and delineate necessary functions
- Aligned organizational objectives with a company mission to increase business growth and integrate work strategies
- Managed procurement activities to secure resource acquisitions at the best possible cost
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
Vice President
Hyundai Asia Resources, Inc
Makati City, Metro Manila
01.2018 - 04.2022
- Increased company growth through collaboration with sales and marketing departments
- Identified opportunities to improve business process flows and productivity
- Evaluated product development strategies and prepared alternative approaches to goal achievement
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
Sr. Assistant Vice President
Hyundai Asia Resources, Inc
01.2016
- Aligned organizational objectives with a company mission to increase business growth and integrate work strategies
- Established and directed successful programs focused on Sales operations
- Directed market expansions to propel business forward, and meet changing customer needs
- Developed effective business strategies to capitalize on emerging market trends.
Assistant Vice President
Hyundai Asia Resources, Inc
01.2014
- Facilitated the creation of governance policy for adoption by the board of directors and committee chairperson
- Reviewed, identified, updated, and prioritized strategic initiatives to provide comprehensive support to senior leadership
- Attracted and retained new members through organizational rebranding and targeting marketing campaigns to specific audiences
- Participated in organization re-branding and targeting of new markets and programs to attract and retain members.
Sr. Service Manager
Hyundai Asia Resources, Inc
01.2012
- Monitored team performance, adhered to service level agreements (SLAs), and provided detailed job training
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and offer available solutions
- Met with customers to discuss service needs and develop effective and practical solutions.
National Service Manager
Hyundai Asia Resources, Inc
01.2011
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Assisted in organizing and overseeing assignments to drive operational excellence
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Leveraged data and analytics to make informed decisions and drive business improvements.
Kaizen Leader
Toyota Motor Philippines Corporation
01.2005 - 01.2011
- Maintained team flexibility and embraced change to adapt within dynamic markets
- Identified team weak points and implemented corrective actions to resolve concerns
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Collaborated with the team to identify sales trends and implemented initiatives to enhance revenue.
Dealer Aftersales Operations Supervisor
Toyota Motor Philippines Corporation
01.2002 - 01.2004
- Evaluated staff performance and provided feedback to improve customer service delivery
- Created reporting systems to track customer service performance and improve insight
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
Line Supervisor Manufacturing
Toyota Motor Philippines Corporation
01.1990 - 01.2002
- Maintained employee schedules to cover weekday, evening, and weekend shifts
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement
- Evaluated employee performance in quarterly reviews and recommended strategies for improvement
- Coordinated with other supervisors within the facility to manage operations between departments.
Education
Bachelor Science - of Technology
Technological University of the
12.1999
Degree - Automotive Technology
Don Bosco Technical Institute
12.1990
Skills
- Program and Operations management
- Strong decision maker
- Complex problem solver
- Sales and Service-focused
- Results-oriented
- Revenue generation
- Business development
- Human Resources Management
- Organizational Development
- Information Technology Management
- Mergers and Acquisitions
- Marketing Management
Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Chief Operating Officer
Areza Group of Companies
05.2022 - 03.2024
Vice President
Hyundai Asia Resources, Inc
01.2018 - 04.2022
Sr. Assistant Vice President
Hyundai Asia Resources, Inc
01.2016
Assistant Vice President
Hyundai Asia Resources, Inc
01.2014
Sr. Service Manager
Hyundai Asia Resources, Inc
01.2012
National Service Manager
Hyundai Asia Resources, Inc
01.2011
Kaizen Leader
Toyota Motor Philippines Corporation
01.2005 - 01.2011
Dealer Aftersales Operations Supervisor
Toyota Motor Philippines Corporation
01.2002 - 01.2004
Line Supervisor Manufacturing
Toyota Motor Philippines Corporation
01.1990 - 01.2002
Bachelor Science - of Technology
Technological University of the
Degree - Automotive Technology
Don Bosco Technical Institute
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