Richard Gapasin
Cabuyao City
Summary
High-achieving senior executive bringing expertise in business planning, revenue development, and change management. I offer 22 years of leadership experience in the automotive industry, an entrepreneurial, forward-thinking mindset, and a demonstrated track record of accomplishment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
Business Consultant
Areza Group Of Companies
03.2024 - 05.2024
- Utilized performance data to assess and enhance operations, address prevailing business conditions, and forecast future requirements
- Provided consultancy services to a startup business in marketing, logistics, and training for behavioral healthcare service providers
- Formulated comprehensive business plans and operational strategies for new and established ventures
- Devised marketing initiatives and harnessed referral networks to facilitate business development.
Chief Operating Officer
Areza Group Of Companies
05.2022 - 03.2024
- Effectively aligned organizational objectives with the company's mission to drive a 20% increase in business growth and seamlessly integrated work strategies.
- With meticulous attention, I diligently monitored and analyzed industry trends. This comprehensive approach allowed me to pinpoint opportunities for organizational growth and enhanced competitiveness, providing a solid foundation for strategic decision-making.
- Confidently oversaw day-to-day operations to ensure the smooth functioning of the organization while consistently meeting business goals.
- Spearheaded the development of innovative sales and marketing strategies to drive business expansion.
- Demonstrated proficiency in managing financial, operational, and human resources to optimize overall business performance.
Vice President
Hyundai Asia Resources, Inc.
01.2018 - 04.2022
- Achieved 15% company growth by driving collaboration with sales and marketing departments
- Spearheaded process flow and productivity enhancements to maximize business efficiency
- Formulated alternative approaches to product development strategies to meet and exceed goals
- Oversight of regulatory adherence ensured mitigating risks related to insurance and safety regulations.
- Recruited and effectively managed new managers to fuel business expansion.
Sr. Assistant Vice President
Hyundai Asia Resources, Inc.
01.2016 - 12.2017
- Aligned organizational objectives with a company mission to increase business growth and integrate work strategies
- Established and directed successful programs focused on Sales and Service
- Directed market expansions to propel the business forward and meet changing customer needs
- Developed effective business strategies to capitalize on emerging market trends.
- Implemented business strategies, increasing revenue and effectively targeting new markets
Assistant Vice President
Hyundai Asia Resources, Inc.
01.2014 - 12.2015
- .Reviewed, identified, and prioritized strategic initiatives to provide unwavering support to senior leadership
- Successfully drove a remarkable 12% increase in sales through a robust sales program overhaul, impactful market campaigns, and prosperous new product launches, instilling confidence in strategic decisions.
- Championed creating a governance policy for swift adoption by the board of directors and committee chairperson
- Efficiently allocated work assignments and tasks to manage administrative projects comprehensively.
- Synchronized organizational objectives with the company's mission to drive business growth and seamlessly integrate work strategies.
Sr. Service Manager
Hyundai Asia Resources, Inc.
01.2012 - 12.2013
- Ensured team performance by closely monitoring their adherence to service level agreements (SLAs) and providing comprehensive job training
- Established and maintained clear benchmarks to uphold team productivity and service quality
- Proactively monitored inventory levels and promptly placed orders to replenish stock.
- Fostered positive customer relationships to build rapport and trust
- Successfully implemented strategies that increased customer service satisfaction ratings to 95%.
National Service Manager
Hyundai Asia Resources, Inc.
01.2011 - 12.2011
- Spearheaded the organization and oversight of assignments to drive operational excellence
- Meticulously controlled resources and assets for department activities to ensure compliance with industry standards and government regulations
- Proactively leveraged data and analytics to make informed decisions and drive impactful business improvements
- Strategically planned, created, tested, and deployed system life cycle methodology to produce high-quality systems, exceeding customer expectations consistently
- Demonstrated adept management of budgets and resource allocation to consistently maximize productivity and profitability.
Kaizen Leader, Dealers Sales & Service Operation
Toyota Motor Philippines Corporation
01.2005 - 01.2011
- Demonstrated team flexibility and embraced change to thrive in dynamic markets
- Proactively identified team weaknesses and implemented corrective actions to drive improvements.
- Conducted regular evaluations of employee skills and knowledge, providing training and mentoring to address shortcomings
- Proactively collaborated with the team to identify sales trends and implement initiatives to drive revenue growth.
Dealer Aftersales Operations Supervisor
Toyota Motor Philippines Corporation
01.2002 - 01.2004
- Spearheaded customer service initiatives to elevate performance and significantly boost satisfaction scores
- Conducted root cause analysis in deficient areas to identify and decisively resolve issues swiftly
- Elevated customer satisfaction scores by adeptly applying superior conflict-resolution and problem-solving skills
- Proactively implemented project management techniques to surmount obstacles and enhance team productivity.
Line Supervisor Manufacturing Division
Toyota Motor Philippines Corporation
01.1990 - 01.2002
- Maintained employee schedules to cover weekday, evening, and weekend shifts
- Prepared reports to evaluate workflow and production output to identify areas for targeted improvement
- Evaluated employee performance in quarterly reviews and provided strategic recommendations for improvement
- Effectively coordinated with other supervisors within the facility to streamline operations across departments.
- Successfully managed a team of 15 production associates, ensuring efficient production processes and meeting all deadlines.
- Spearheaded the development and implementation of safety procedures, resulting in a 15% increase in line production.
Education
Bachelor of Science - Technology
Technological University of The Philippines Manila
Manila, Philippines04.1999
Automotive Technology -
Don Bosco Technical Institute Makati City
Makati City, Metro Manila04.1990
Skills
- Program and Operations management
- Strong decision maker
- Complex problem solver
- Sales and Service-focused
- Results-oriented
- Revenue generation
- Business development
- Human Resources Management
- Organizational Development
- Information Technology Management
- Mergers and Acquisitions
- Marketing Management
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Business Consultant
Areza Group Of Companies
03.2024 - 05.2024
Chief Operating Officer
Areza Group Of Companies
05.2022 - 03.2024
Vice President
Hyundai Asia Resources, Inc.
01.2018 - 04.2022
Sr. Assistant Vice President
Hyundai Asia Resources, Inc.
01.2016 - 12.2017
Assistant Vice President
Hyundai Asia Resources, Inc.
01.2014 - 12.2015
Sr. Service Manager
Hyundai Asia Resources, Inc.
01.2012 - 12.2013
National Service Manager
Hyundai Asia Resources, Inc.
01.2011 - 12.2011
Kaizen Leader, Dealers Sales & Service Operation
Toyota Motor Philippines Corporation
01.2005 - 01.2011
Dealer Aftersales Operations Supervisor
Toyota Motor Philippines Corporation
01.2002 - 01.2004
Line Supervisor Manufacturing Division
Toyota Motor Philippines Corporation
01.1990 - 01.2002
Bachelor of Science - Technology
Technological University of The Philippines Manila
Automotive Technology -
Don Bosco Technical Institute Makati City
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