Richard Derilo
Sorsogon
Summary
Dynamic Business Strategy Consultant with a proven track record at Teleperformance, excelling in critical thinking and customer relations. Achieved notable efficiency improvements and played a key role in seamless mergers, enhancing client satisfaction and operational excellence. Recognized for strategic planning prowess and mentoring capabilities, consistently surpassing performance goals.
Experienced with strategic planning, market analysis, and stakeholder engagement. Utilizes comprehensive business acumen to drive organizational growth and efficiency. Track record of implementing successful business strategies and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Business Strategy Consultant
Teleperformance
01.2024 - 01.2025
- Managed high-profile client engagements, consistently delivering exceptional results that exceeded expectations for both parties involved.
- Implemented successful process improvements for increased efficiency and cost savings by conducting thorough assessments of existing systems.
- Provided expert guidance during merger and acquisition efforts to ensure seamless integration between organizations while minimizing disruptions to ongoing operations.
- Built long-term partnerships with industry leaders through networking events and conferences, promoting brand visibility within the marketplace effectively.
Customer Service Representative
Sutherland Global Services
09.2013 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Computer Programming
Aemilianum College Incorporated
Sorsogon, Province Of Sorsogon, Philippines03-2003
Skills
- Supply chain optimization
- Critical thinking
- Operations management
- Data entry
- Customer relations
- Organizational development
- Problem resolution
- Business analysis
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Customer service management
- Call center operations
- Training and mentoring
- Strategic planning
- Performance improvement
- Order processing
- Process improvement
- Strategy realignment
- Microsoft PowerPoint
- Customer relationship management (CRM)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 95% CSAT score with accuracy and efficiency.
Languages
English
Advanced (C1)
Timeline
Business Strategy Consultant
Teleperformance
01.2024 - 01.2025
Customer Service Representative
Sutherland Global Services
09.2013 - 11.2024
Bachelor of Science - Computer Programming
Aemilianum College Incorporated
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