RICHARD DELFINO APOSTOL
San Marcos
Summary
Results-driven hospitality management professional with over 20 years of progressive experience in restaurant operations, team leadership, and business development. Demonstrated success managing multi-location operations, driving revenue growth, and developing high-performing teams across international markets including Saudi Arabia, Canada, and the Philippines. Expertise in P&L management, operational excellence, and delivering exceptional customer experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
General Manager
Bab Alloush Restaurant
12.2024 - 08.2025
- Directed daily operations across multiple restaurant locations, maintaining consistent quality standards and brand compliance
- Developed and executed strategic business plans that improved operational efficiency and increased profitability
- Led and mentored management team of 15+ staff members, resulting in enhanced performance metrics and customer satisfaction scores
- Managed comprehensive P&L responsibilities including budgeting, forecasting, inventory control, and cost optimization
- Ensured 100% compliance with local health, safety, and quality regulations through rigorous oversight and training programs
Food Service Supervisor
Turtle Jacks Appleby
01.2023 - 06.2025
- Supervised front-of-house and back-of-house staff in high-volume dining environment
- Provided leadership and mentorship to team of 20+ employees while fostering collaborative work culture
- Quickly adapted to Canadian operational procedures and service standards, exceeding performance expectations
- Maintained accountability for operational performance, achieving 95% customer satisfaction rating
Line Chef
Turtle Jacks Appleby
07.2023 - 09.2024
- Executed high-quality food preparation in fast-paced kitchen environment serving 200+ guests daily
- Managed multiple kitchen stations during peak service periods, maintaining consistency and presentation standards
- Implemented and enforced food safety protocols ensuring full compliance with Ontario health regulations
- Collaborated with kitchen team to achieve 98% on-time order fulfillment rate
Assistant Operations Manager
4AAA Travel and Tours
01.2022 - 01.2023
- Managed daily operational activities ensuring accuracy, efficiency, and timely project completion
- Enhanced team communication and collaboration through implementation of structured meeting frameworks and feedback systems
- Collaborated with leadership on strategic planning initiatives and promotional campaign development
- Trained staff in customer service excellence methodologies, resulting in improved client retention rates
Service Manager
Texas Roadhouse Restaurant
10.2019 - 10.2021
- Achieved 95% customer complaint resolution rate, transforming service challenges into positive guest experiences
- Conducted customer needs assessments and developed customized service solutions
- Recruited, trained, and supervised service staff of 25+ employees aligned with organizational objectives
- Analyzed performance metrics and implemented corrective action plans resulting in 12% improvement in service scores
General Manager
TGI Fridays Restaurant
09.2017 - 04.2019
- Managed full-scale restaurant operations including P&L oversight, budgeting, and quarterly performance reviews
- Led multicultural team of 30+ employees, creating positive work environment that reduced turnover by 18%
- Developed and executed strategic initiatives that generated 15% increase in annual sales revenue
- Negotiated and managed vendor relationships and contracts valued at $200K+ annually
Kitchen Manager
TGI Fridays Restaurant
05.2016 - 08.2017
- Ensured kitchen compliance with health department regulations and food safety standards, achieving 100% audit pass rate
- Managed procurement and inventory control within established budget parameters
- Implemented quality assurance protocols for food preparation, storage, and temperature compliance
- Reduced food waste by 20% through strategic inventory monitoring and portion control procedures
Education
Certificate in Caregiving - Caregiving
Lyceum Subic College
SBMA, Philippines12-2023
Bachelor of Science - Nursing
Olivarez College - School of Nursing
Paranaque, PhilippinesBachelor of Arts - English
Columban College
Olongapo City, PhilippinesSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker and leader
- Time management
- Training and coaching
- Staff management and training
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Verbal and written communication
- Administrative skills
- P&L management
Timeline
General Manager
Bab Alloush Restaurant
12.2024 - 08.2025
Line Chef
Turtle Jacks Appleby
07.2023 - 09.2024
Food Service Supervisor
Turtle Jacks Appleby
01.2023 - 06.2025
Assistant Operations Manager
4AAA Travel and Tours
01.2022 - 01.2023
Service Manager
Texas Roadhouse Restaurant
10.2019 - 10.2021
General Manager
TGI Fridays Restaurant
09.2017 - 04.2019
Kitchen Manager
TGI Fridays Restaurant
05.2016 - 08.2017
Certificate in Caregiving - Caregiving
Lyceum Subic College
Bachelor of Science - Nursing
Olivarez College - School of Nursing
Bachelor of Arts - English
Columban College