Richard Charlton
General Trias
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated, professional and hard working.
Always willing to take on the task and see it to completion.
Overview
44
44
years of professional experience
Work History
Head of Technical Department Transportation
ESS Support Services Worldwide.
11.2018 - Current
- Quickly updated and made more efficient and accurate use of the SAP System used by the company for Work Order creation and recording.
- Carried out day-day-day duties professionally, accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts to achieve required tasks.
- Created Maintenance sheets for all equipment in line with industry & OEM standards.
- Created method of tracking work order progress through all workshops.
- Upgraded ISO documents and procedures to more suit the changing business.
- Maintained excellent attendance record, consistently arriving to work on time.
- Improved operations through consistent hard work and dedication.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Head of 4 workshops with 400 members of staff.
Workshop Maintenance Supervisor
Multinational Force & Observers.
02.2017 - 08.2018
- Controlled costs by effectively managing supplies and labor hours.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Kept team members on task with hands-on supervision and coaching.
- Implemented preventive, corrective and predictive maintenance policies.
- Implemented workshop tracking system to allow for remote users to see actual production in all workshops.
- Verified completed repairs and maintenance met approved time, quality and cost estimates.
- Implemented Technical Library and indexing system, electronic and hard copy.
- Reporting to Force Vehicle Maintenance Manager, on all fleet aspects.
- Mentor 30 subordinates in best method of repair / maintenance.
- Interviewed, hired and trained new workers.
- Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
Heavy Vehicle Workshop Supervisor
AECOM / HNSI
02.2016 - 02.2017
- Carried out day-day-day duties accurately, efficiently and professionally.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Carried out diagnostics, using both traditional methods and computer based systems.
- Mentored subordinates in diagnostics and best method of repair.
- Control of 30 subordinates in the workshop.
- Exceeded goals through effective task prioritization and great work ethic.
Aftersales & Service Specialist
Aztexnika L.L.C.
02.2015 - 12.2015
- Quickly implemented new processes and procedures to improve workshop control.
- Implemented Volvo Dealer standards to workshop process.
- Prepared new fleet for use on BP Pipeline project.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Improved dealers warranty score card by ensuring processes were implemented and followed.
- Control of 30 subordinate's.
- Responsible for sale of Service Packages to internal and external customers.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Regional Service Manager
Mack Trucks (Volvo)
02.2009 - 02.2015
- Responsible area: Europe, Africa, Middle East, Asia & Central America.
- Maintained positive dealer and customer relations by addressing problems head-on and implementing successful corrective actions.
- Attended to international fleet operators on a one to one basis where there was no dealership presence.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied warranty awards at dealer levels as well as auditing warranty claims.
- Ensure that Mack Dealership guidelines are adhered to at all dealers using dealer service reviews.
- Carry out technical training at both dealer locations and customer locations.
Service Department & Training Department Manager
Bahrah Trading Company W.L.L.
02.2007 - 02.2009
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Production and development of Service Packages to customers.
- Monitored team performance, adhered to service level agreements (SLAs).
- Liaised with manufacturers on products and warranty issues, negotiated training for staff.
- Developed Training school for internal and external use, gained City & Guilds of London Institute accreditation as a training and examination center. Many OEM's were prepared to use the center as a regional training platform.
- Oversaw implementation of warranty and service campaigns from various OEM's.
- Improved customer experience with an open door policy to my position.
Professional Transport Operator
Yankee Transfer Limited.
02.2005 - 02.2006
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Operation of company vehicle between U.S. and Canada delivering goods to various locations U.S. and Canada wide.
Area Inspector and Engineer
Freight Transport Association.
03.2003 - 02.2005
- Conducted inspection to Ministry of Transport standards on various clients vehicles and equipment.
- Auditing of operators records and systems to ensure compliance with Ministry of Transport requirements.
- In depth knowledge of Ministry of Transport and Construction and Use Regulations relating to road transport and equipment.
Fleet Engineer
TechThai Integrated Horticulture
04.2001 - 02.2003
- Set Up Fleet Maintenance program for agricultural equipment and road fleet across 13 farms in Thailand and China.
- Prepared and distributed daily workloads for farm technicians based on issues, and PM requirements.
- Carried out technical training where required for both technicians and operators.
- Implemented machine asset tracking system. .
- Carried out diagnostics and repairs on machines using traditional and computer based diagnostics software.
- Made technical input for purchase of new machinery, including initial parts stocking.
- Promoted and implemented various maintenance process improvements company-wide.
Services Manager
New Era Sales (Ford).
01.1999 - 05.2001
- Implemented Ford Dealership Operating standards. R
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Trained team in their roles as Service Advisor and Foreman to ensure a better product for the customer.
- Carried out technical training for technician's in use of Ford Diagnostics software, as well as automatic transmissions.
- Ensured warranty claims were properly prepared and claimed.
- Set up company's second dealership location, including interviewing and employment of staff for all positions.
- Implement initial stock holding for new branch, with upgraded stock system implemented in both sites, allowing the stock to be shared between locations.
Workshop Maintenance Engineer
British Airways PLC.
04.1995 - 11.1998
- Control of workflow through workshop maintaining and repairing British Airways Ground Fleet Support Equipement.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Tradesman Fitter
British Airways PLC.
06.1986 - 04.1995
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out repairs and maintenance on various aircraft ground support equipment to a high standard.
Tradesman Fitter
Wincanton Vehicle Rentals
03.1979 - 05.1986
- Served apprenticeship as vehicle technician
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Repair and maintenance of company vehicle fleet.
Education
No Degree - Various Courses From OEM's in Systems'
Product Courses
VariousNo Degree - Licentiateship in Road Transport Engineering
City & Guilds of London Institute
London10.2003
No Degree - Certificate of Professional Competence
Royal Society of The Arts
London05.2000
Certificate - Management Studies
Oxford Brooks University
Oxford, England.06.1994
No Degree - Heavy Vehicle Technology
City & Guilds of London Institute
London06.1986
No Degree - Engines & Chassis Components
City & Guilds of London Institute
London06.1980
Skills
- Managing Transportation Maintenance & Repair
- Transportation Engineering
- Workshop control
- Implementation and development of workshop systems
- Technical and administrative training in connection with motor vehicle and mobile plant workshops
- Able to use MS office
- Ability to use and implement SAP or other maintenance recording systems
- Highly professional and hard working
Timeline
Head of Technical Department Transportation
ESS Support Services Worldwide.
11.2018 - Current
Workshop Maintenance Supervisor
Multinational Force & Observers.
02.2017 - 08.2018
Heavy Vehicle Workshop Supervisor
AECOM / HNSI
02.2016 - 02.2017
Aftersales & Service Specialist
Aztexnika L.L.C.
02.2015 - 12.2015
Regional Service Manager
Mack Trucks (Volvo)
02.2009 - 02.2015
Service Department & Training Department Manager
Bahrah Trading Company W.L.L.
02.2007 - 02.2009
Professional Transport Operator
Yankee Transfer Limited.
02.2005 - 02.2006
Area Inspector and Engineer
Freight Transport Association.
03.2003 - 02.2005
Fleet Engineer
TechThai Integrated Horticulture
04.2001 - 02.2003
Services Manager
New Era Sales (Ford).
01.1999 - 05.2001
Workshop Maintenance Engineer
British Airways PLC.
04.1995 - 11.1998
Tradesman Fitter
British Airways PLC.
06.1986 - 04.1995
Tradesman Fitter
Wincanton Vehicle Rentals
03.1979 - 05.1986
No Degree - Various Courses From OEM's in Systems'
Product Courses
No Degree - Licentiateship in Road Transport Engineering
City & Guilds of London Institute
No Degree - Certificate of Professional Competence
Royal Society of The Arts
Certificate - Management Studies
Oxford Brooks University
No Degree - Heavy Vehicle Technology
City & Guilds of London Institute
No Degree - Engines & Chassis Components
City & Guilds of London Institute
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