Richard Caagusan
Bugallon
Summary
Versatile Restaurant Manager with Six and half years of experience overseeing daily Restaurant Management Operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
6
6
Certifications
Work History
Assistant General Manager-OIC (Branch Head)
Bartle Beyl Inc. (KFC Philippines)
Baguio City
06.2016 - 12.2022
- Managed team schedule with eye for coverage needs and individual strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Mentored and motivated team members to achieve challenging business goals.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employee and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled customers complaints and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved problems promptly to elevate customers needs.
Area Sales & Marketing Manager (Additional Task)
Bartle Beyl Inc, KFC Philippines (Pangasinan &Tarlac Area)
01.2021 - 03.2022
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Coordinate with the branch heads regarding on their sales performance including sales channel transactions (dine-in, take out,drive-thru and Park & Go transactions) and possible work out or game plan for sales strategies.
- Execute and monitor company sales and marketing program for the area.
- Monitor upselling products and it's contribution percentage to store sales performance in weekly basis due to my incentive program approved by our area manager (applied for the area only).
- In charge in monitoring and strategizing marketing collateral for the area.
- Sales scout by doing sending of letter of intent for possible bulk orders,Leafleting in huge traffic counts.
Area Training Manager(Additional Task)
Bartle Beyl Inc, KFC Philipines (Pangasinan Area)
01.2020 - 01.2021
- Cultivated interpersonal skills by building positive relationships with others.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Delivered new employee onboarding and face to face training sessions.
- Worked effectively in fast-paced environments.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinated technical training and personal development classes for staff members.
- Managed new employee orientation training process.
- Trained new hires to perform cross-training exercises with experienced workers.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Conducted training courses and prepared videos for long-term use.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Restaurant Team Member
Topspot Multi-Purpose Cooperative (KFC EDSA Guadalupe Branch)
01.2014 - 06.2016
- Used proper techniques to prepare food and ingredients.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Operated register to process payments and collect cash payment for order totals.
- Prepared food orders, cooking on grill and operating fry station.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Greeted guests pleasantly and answered menu questions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Student Assistant
PANGASINAN STATE UNIVERSITY (Part Time Job)
Pangasinan
01.2009 - 01.2010
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
- Provided clerical support, addressing routine, and special requirements.
Education
MBA - Masters in Business Administration
Lyceum Northwestern University
Dagupan City Pangasinan 02.2023 - Current
Bachelor of Science - Hospitality Management
PANGASINAN STATE UNIVERSITY
Lingayen, Pangasinan 06.2008 - 05.2013
Professional Education Units - Eighteen (18) Units Earner
The Adelphi College Inc.
Lingayen Pangasinan 06.2020 - 05.2021
Trainers Methodology I - Mastery in Food And Beverage NC II
Maxima Technical Skills And Training Institute Inc
Dagupan City Pangasinan 05.2021 - 06.2021
High School Diploma -
Lasip National High School
Lingayen Pangasinan 06.2004 - 04.2008
Elementary Diploma -
Pangascasan Elementary School
Bugallon Pangasinan 06.1998 - 04.2004
Skills
SKILLS AND QUALIFICATIONHave knowledge inMicrosoft offices (word, excel, power point) and office worksHave knowledge in handling people, sales and training managementHonest, self- oriented, customer service oriented, flexible, fast learnerAnd can work with less supervisionResourceful, patient, and responsibleGood in oral and written communicationsHave good moral character and leadership
General sales techniques
Excellent managerial techniques
Certification
Certificate of Appreciation as Resource Speaker in Modern Restaurant Management and Operations
Timeline
Certificate of Appreciation as Resource Speaker in Modern Restaurant Management and Operations
03-2023
MBA - Masters in Business Administration
Lyceum Northwestern University
02.2023 - Current
Certificate of Completion Basic Occupational Safety and Health
05-2022
Certificate of Accreditation as Pollution Control Officer -Category A
03-2022
Certificate of Occupational First Aid & Basic Life Support with CPR/AED Training
10-2021
Certificate of Competency for Trainers Methodology I (Philippine TVET Trainers Qualification System (PTTQS) TESDA Certification
06-2021
Trainers Methodology I - Mastery in Food And Beverage NC II
Maxima Technical Skills And Training Institute Inc
05.2021 - 06.2021
Area Sales & Marketing Manager (Additional Task)
Bartle Beyl Inc, KFC Philippines (Pangasinan &Tarlac Area)
01.2021 - 03.2022
Certificate of Training in Basic Training and Refresher Course Online for Pollution Control Officers
10-2020
Professional Education Units - Eighteen (18) Units Earner
The Adelphi College Inc.
06.2020 - 05.2021
Area Training Manager(Additional Task)
Bartle Beyl Inc, KFC Philipines (Pangasinan Area)
01.2020 - 01.2021
Assistant General Manager-OIC (Branch Head)
Bartle Beyl Inc. (KFC Philippines)
06.2016 - 12.2022
Restaurant Team Member
Topspot Multi-Purpose Cooperative (KFC EDSA Guadalupe Branch)
01.2014 - 06.2016
Student Assistant
PANGASINAN STATE UNIVERSITY (Part Time Job)
01.2009 - 01.2010
Bachelor of Science - Hospitality Management
PANGASINAN STATE UNIVERSITY
06.2008 - 05.2013
High School Diploma -
Lasip National High School
06.2004 - 04.2008
Elementary Diploma -
Pangascasan Elementary School
06.1998 - 04.2004