Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

RICHARD BERSAMINA VILLALUZ

CAMRES 1 UNIT 110 BLDG.G CAMARIN CALOOCAN CITY

Summary

  • I am a self-motivated and flexible individual. During my nearly 10 years of employment with Lazada Philippines—two years as an outsourcer ( under agency ) and 7 years as a full-time employee—I managed a team of 60 workers on each shift in a different area of the inbound department, managed the operation facility to standard operating procedures, and met the given hourly productivity targets. And to ensure the safety of employees

Overview

23
23
years of professional experience
6
6
Certifications

Work History

SENIOR ASSIOCIATE /Team Leader

LAZADA-E SERVICES PHILIPPINES INC.
09.2016 - 02.2024
  • Championed best practices in quality assurance, consistently delivering error-free work products that exceeded client expectations.
  • Actively participated in organizational development initiatives like workshops or seminars, contributing valuable insights based on experience.
  • Developed comprehensive training programs, resulting in improved employee skillsets and increased productivity.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Optimized resource allocation to maximize overall team output while minimizing costs.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.

Warehouse Assistant

RGSERVE GENERAL SERVICES CORP ( UNDER LAZADA ACCOUNT )
11.2014 - 08.2016
  • Enhanced warehouse efficiency by streamlining inventory management processes and implementing organizational systems.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Coordinated with supply chain partners ensuring seamless flow of goods from warehouse to customers.
  • Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.

Warehouse Checker

● RGSERVE GENERAL SERVICES CORP ( UNDER 2GO EXPRESS ACCOUNT)
06.2012 - 10.2014
  • Prepared documentation for outbound shipments in accordance with company guidelines and regulatory requirements.
  • Collaborated with supervisors to resolve issues related to shipping accuracy or damaged goods, ensuring customer satisfaction.
  • Provided exceptional customer service when resolving discrepancies or answering inquiries related to shipped orders or stock availability.
  • Supported inventory control efforts, identifying and reporting variances between physical counts and system records.
  • Collaborated with site staff to resolve issues in productivity and workplace functionality.

STORE KEEPER

LOCK-N-LOAD FIREARMS AND SPORTING GOODS CORP
01.2010 - 09.2010
  • Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
  • Received product shipments and organized in stockroom storage area.
  • Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Sales Associate

HOMESONIC APPLIANCE CENTER
03.2006 - 10.2008
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Representative

PENNY AND NICKEL PHILIPPINES
09.2000 - 04.2005
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

Education

Bachelor of Science - Under Graduate of Marine Engineering

PHILIPPINE MARITIME INSTITUTE
QUEZON CITY
04.2001 -

High School Diploma -

TALIPAPA HIGH SCHOOL
CALOOCAN CITY
04.2001 -

A.C. HERRERA ELEMENTARY SCHOOL
TONDO, MANILA
04.2001 -

Skills

    Quality Improvement

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Certification

LAZADA EXPRESS COURSE TRAINING ON COACHING FOR SUPERVISORS AND SENIOR ASSOCIATES

Timeline

LAZADA ELOGISTICS MIDDLE MILE CULTURE OF APPRECIATION

05-2023

EMPOWERED COMMUNICATION PROGRAM

02-2023

LAZADA ELOGISTICS (INTERNATIONAL COASTAL CLEAN UP 2019) BEST CLEAN-UP GROUP

09-2019

LAZADA ELOGISTICS ( ROOT CAUSE ANALYSIS TRAINING )

06-2019

[LAZADA ELOGISTICS] SAFE WORK METHOD AND CARGO BUILD UP TRAINING- [Timeframe]

10-2017

LAZADA EXPRESS COURSE TRAINING ON COACHING FOR SUPERVISORS AND SENIOR ASSOCIATES

06-2017

SENIOR ASSIOCIATE /Team Leader

LAZADA-E SERVICES PHILIPPINES INC.
09.2016 - 02.2024

Warehouse Assistant

RGSERVE GENERAL SERVICES CORP ( UNDER LAZADA ACCOUNT )
11.2014 - 08.2016

Warehouse Checker

● RGSERVE GENERAL SERVICES CORP ( UNDER 2GO EXPRESS ACCOUNT)
06.2012 - 10.2014

STORE KEEPER

LOCK-N-LOAD FIREARMS AND SPORTING GOODS CORP
01.2010 - 09.2010

Sales Associate

HOMESONIC APPLIANCE CENTER
03.2006 - 10.2008

Bachelor of Science - Under Graduate of Marine Engineering

PHILIPPINE MARITIME INSTITUTE
04.2001 -

High School Diploma -

TALIPAPA HIGH SCHOOL
04.2001 -

A.C. HERRERA ELEMENTARY SCHOOL
04.2001 -

Sales Representative

PENNY AND NICKEL PHILIPPINES
09.2000 - 04.2005

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RICHARD BERSAMINA VILLALUZ