Summary
Overview
Work History
Education
Skills
References
hiking adventures, beach, biking, running
Timeline
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Richard Azarcon Buniel

Richard Azarcon Buniel

Pasay City

Summary

Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Overview

14
14
years of professional experience

Work History

Team Leader

Sheraton Manila Hotel
01.2020 - Current
  • Manage the outlet / restaurants before and after the operations.
  • Do some stand-briefing before the operation starts and share some updates or promotions upcoming to the team
  • Reading the reports for cashier before and after their shift
  • Check the updated reservations, or any VIP's notable guest
  • Assist in the hiring and training of new employees as well as the continuous training of existing staff
  • Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
  • Ensure and maintain high-quality food standards to the costumers
  • Provide exceptional customer service and lead staff to do the same
  • Respond to customer complaints quickly and resolve them effectively
  • Manage the work schedules of our restaurant's staff
  • I have been working for 5.37 years
  • (5 Years, 4 Months)

Team Leader

Clark Marriott Hotel
09.2018 - 01.2020
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.

Server

Marriott Hotel Manila
04.2015 - 09.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Server

Keystone Human Resources
10.2011 - 03.2015
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Bachelor's / College Degree - BS Computer Science

Surigao Del Sur Polytechnic State College
03.2005

High School Diploma - undefined

Madrid National High School
03.2000

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • People management
  • Staff training
  • Work Planning and Prioritization
  • Coaching and mentoring
  • Documentation and reporting
  • Mentoring
  • Employee evaluation

References

David, Valerio, Outlet Manager, david.valerio@sheratonhotels.com, +639275087735, Sheraton Hotel Manila

Romilyn Itallo, Assistant Manager, romilyn.itallo@marriott.com, +639157091019, Marriott Hotel Manila

Elaine Artates, Assistant Manager, elaine.artates@marriotthotels.com, +639176210149, Marriott Hotel Manila

hiking adventures, beach, biking, running

A balanced lifestyle is essential for maintaining good physical and mental health. When you achieve a healthy work-life balance, you can better manage stress and reduce the risk of developing chronic health conditions such as heart disease, anxiety, and depression. Additionally, work-life balance can lead to increased productivity and job satisfaction, as well as a better overall quality of life

Timeline

Team Leader

Sheraton Manila Hotel
01.2020 - Current

Team Leader

Clark Marriott Hotel
09.2018 - 01.2020

Server

Marriott Hotel Manila
04.2015 - 09.2018

Server

Keystone Human Resources
10.2011 - 03.2015

High School Diploma - undefined

Madrid National High School

Bachelor's / College Degree - BS Computer Science

Surigao Del Sur Polytechnic State College

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Richard Azarcon Buniel