Richard Abaincia
Shift Manager
Caloocan
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Shift Manager
Golden Donuts Incorporated/ Dunkin Donuts
Quezon City
11.2022 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Epicurean Partners Exchange Inc./ Kenny Rogers Roasters
Quezon City
03.2022 - 05.2022
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
Shift Manager
McMary's Food Center/ Mcdonald's
Quezon City
09.2017 - 12.2021
- Handled Payroll, Ordering and Inventory Management.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Local Store Marketing
McMary's Food Center / Mcdonald's
Quezon CIty
11.2015 - 08.2017
- Birthday party / events host and assistant.
- Updated customer database and generated lists and counts for direct marketing projects.
- Going outside of the store, make community visits to find extra sales.
Service Crew Member
Jollibee Foods Corporation
Caloocan CIty
11.2014 - 04.2015
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Business Administration Marketing Management
Polytechnic University of The Philppines
Quezon City 06.2013 - 05.2017
High School Diploma -
Camarin High School
Caloocan City 06.2008 - 04.2012
Skills
Accurate money handling
Personal Information
Gender: Male
Height: 5'7
Weight: 63 kgs
Age: 26
Character References
Poul Natividad I Outlet Manager I Dunkin Donuts Mindanao Avenue North
09059432666
Glaiza Derilo I Restaurant General Manager I McDonald's Luzon Commonwealth
09559044959
Rick Johnsen Naval I Project Assistant I Accenture Ph
0912668311
Timeline
Shift Manager
Golden Donuts Incorporated/ Dunkin Donuts
11.2022 - Current
Shift Manager
Epicurean Partners Exchange Inc./ Kenny Rogers Roasters
03.2022 - 05.2022
Shift Manager
McMary's Food Center/ Mcdonald's
09.2017 - 12.2021
Local Store Marketing
McMary's Food Center / Mcdonald's
11.2015 - 08.2017
Service Crew Member
Jollibee Foods Corporation
11.2014 - 04.2015
Bachelor of Science - Business Administration Marketing Management
Polytechnic University of The Philppines
06.2013 - 05.2017
High School Diploma -
Camarin High School
06.2008 - 04.2012
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