Rica Rose Fernandez
Executive Secretary/ Assistant
Pagadian, Province Of Zamboanga Del Sur
Summary
Diligent Executive Assistant with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Timeshare Vacations Services
11.2024 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Medical Transcriptionist
MBVA 24-7
03.2022 - 05.2022
- Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
- Accurately documented medical dictation to record patient care records.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
Executive Secretary
Toronto Ventures Incorporated
11.2019 - 07.2021
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
- Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
- Answered high volume of phone calls and email inquiries.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Optimized time management for executives through skilled coordination of tasks and priorities.
- Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
Secretary to the City Mayor
Office of the Mayor
07.2019 - 10.2019
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Election Casual
Office of the Provincial Election Supervisor
01.2019 - 06.2019
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Event Coordinator
Celebrations London
06.2017 - 04.2018
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
Education
J.D. - Law
JH Cerilles State College
Pagadian, Province Of Zamboanga Del Sur, PhilippinesBachelor of Arts - English
Saint Columban College
Pagadian, Province Of Zamboanga Del Sur, Philippines03-2019
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Customer relations
Problem resolution
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Scheduling
Hosting, Reasing, Sports, and Gym
I'm passionate about hosting gatherings, diving into a good book, and staying active through sports and hitting the gym. I enjoy balancing social time with personal growth and physical wellness.
Timeline
Customer Service Representative
Timeshare Vacations Services
11.2024 - 05.2025
Medical Transcriptionist
MBVA 24-7
03.2022 - 05.2022
Executive Secretary
Toronto Ventures Incorporated
11.2019 - 07.2021
Secretary to the City Mayor
Office of the Mayor
07.2019 - 10.2019
Election Casual
Office of the Provincial Election Supervisor
01.2019 - 06.2019
Event Coordinator
Celebrations London
06.2017 - 04.2018
J.D. - Law
JH Cerilles State College
Bachelor of Arts - English
Saint Columban College
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