Ricardo Jr. Claveria
Rodriguez, Province Of Rizal
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Fastrust Services, leveraging expertise in time management and professional courtesy. Skilled in navigating challenging conditions and implementing effective solutions, achieving significant improvements in delivery times and service quality. Demonstrates exceptional reliability and a commitment to safety, contributing to increased positive feedback and retention rates.
Responsible and dedicated fishing professional bringing 4+ years of experience onboard fishing vessels with demonstrated focus, physical stamina and skill. Experienced with local market prices and target fishing areas. Excellent work ethic combined with motivation to maximize vessel profits.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Delivery Rider
Fastrust Services
05.2024 - Current
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Fisherman
Tait No. 36 Pan Junda
10.2019 - 02.2024
- Resolved issues among crew members by using active listening and problem solving to quickly defuse tense situations.
- Used nets and machine equipment to haul fish up from ocean, taking care to avoid snags and troubled issue, which could negatively impact final hauls.
- Performed filleting to keep workflows moving efficiently and with continued consistency.
- Collaborated closely with other crew members to safely bring large hauls onto watercraft during rough and stormy weather.
- Evaluated the performance of different bait types and fishing techniques to increase catch rates.
- Reduced expenses by performing routine maintenance tasks and repairs on the boat, extending its operational life cycle.
- Developed strong relationships with fellow crew members through active listening and dynamic communication skills, which helped improve productivity and efficiency during shifts.
Customer Development Representative
Octacrom Enterprises
09.2018 - 06.2019
- Developed and implemented customer service policies and procedures.
- Contributed to the development of sales training materials for new hires, providing valuable insights from a customer-facing perspective.
- Conducted market research to identify new business opportunities, resulting in additional revenue streams.
- Achieved high retention rates by proactively addressing potential issues before they escalated into major concerns.
Education
Bachelor of Science - Agricultural Education
Ilocos Sur Polytechnic State College
Santa Maria, Province Of Ilocos Sur, Philippines03.2003
Skills
- Professionalism and Courtesy
- Traffic Rules Compliance
- Reliability and punctuality
- Safety Awareness Training
- Vehicle maintenance knowledge
- Time Management
- Map reading and navigation skills
- Fishing Techniques
Timeline
Delivery Rider
Fastrust Services
05.2024 - Current
Fisherman
Tait No. 36 Pan Junda
10.2019 - 02.2024
Customer Development Representative
Octacrom Enterprises
09.2018 - 06.2019
Bachelor of Science - Agricultural Education
Ilocos Sur Polytechnic State College
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