Ricardo Daos
Customer Support Specilaist
Makati City, Metro Manila
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Overview
13
13
years of professional experience
Work History
Credit Card Acquisition/Outbound Collection
HSBC/HDPP
1 2008 - 2 2011
Customer Service Executive
Hello Connect Philippines
09.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Customer Support Specialist
Satelite Office
12.2022 - 05.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
Credit Management/Collection Associate
Amaysim Philippines
10.2019 - 04.2021
Collection Executive
Probe NextGen
12.2018 - 07.2019
Sales/Reservation for Car Mental
Service Source
08.2017 - 09.2018
Account Resolution Specialist/AU/NZ/Collection
Baycorp International
09.2016 - 08.2017
QA Specialist
Results Companies
04.2013 - 01.2016
Technical Support Level 3
Results Companies
09.2012 - 04.2013
Technical Support/CSR/TSR2
Synnex/Concentrix
03.2011 - 09.2012
Education
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Tondo, ManilaElementary - undefined
AC Herrera Elementary School
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Tondo, ManilaElementary - undefined
AC Herrera Elementary School
Skills
Good Communication Skills; both written and verbal
Personal Information
- Age: 53
- Place of Birth: Binangonan, Rizal
- Date of Birth: 08/29/66
- Gender: Male
- Marital Status: Married
- Religion: Catholic
Awards
- 3rd Place at Paranaque Singing Contest (2004)
- 4th Runner Up at Videoke King at Ynares Binangonan Singing Idol
- Best in Essay Writing Contest (1977)
- Building Seminar's for Legion of Mary
- Culinary and Basic Knowledge of Baking (St. Jude)
- Contact Center Agent Course (Precision Business Solutions)
- Tele-Marketing and Competitive Sales Training (One Global Training Center)
Positionapplyingfor
Call Center Agent
References
- Rev. Fr. Jeffrey M. Santos, Parish Priest, NSDA, 09178936249
- Lark Gil P. Antiporda, Teacher, 09159430115
Timeline
Customer Service Executive
Hello Connect Philippines
09.2023 - 06.2024
Customer Support Specialist
Satelite Office
12.2022 - 05.2023
Credit Management/Collection Associate
Amaysim Philippines
10.2019 - 04.2021
Collection Executive
Probe NextGen
12.2018 - 07.2019
Sales/Reservation for Car Mental
Service Source
08.2017 - 09.2018
Account Resolution Specialist/AU/NZ/Collection
Baycorp International
09.2016 - 08.2017
QA Specialist
Results Companies
04.2013 - 01.2016
Technical Support Level 3
Results Companies
09.2012 - 04.2013
Technical Support/CSR/TSR2
Synnex/Concentrix
03.2011 - 09.2012
Credit Card Acquisition/Outbound Collection
HSBC/HDPP
1 2008 - 2 2011
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Elementary - undefined
AC Herrera Elementary School
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Elementary - undefined
AC Herrera Elementary School
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