Ricardo Daos
Customer Support Specilaist
Makati City, Metro Manila
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
Overview
13
13
years of professional experience
Work History
Credit Card Acquisition/Outbound Collection
HSBC/HDPP
1 2008 - 2 2011
Customer Service Executive
Hello Connect Philippines
BGC Taguig,City
09.2023 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Customer Support Specialist
Satelite Office
BGC,Taguig City
12.2022 - 05.2023
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
Credit Management/Collection Associate
Amaysim Philippines
10.2019 - 04.2021
Collection Executive
Probe NextGen
12.2018 - 07.2019
Sales/Reservation for Car Mental
Service Source
08.2017 - 09.2018
Account Resolution Specialist/AU/NZ/Collection
Baycorp International
09.2016 - 08.2017
QA Specialist
Results Companies
04.2013 - 01.2016
Technical Support Level 3
Results Companies
09.2012 - 04.2013
Technical Support/CSR/TSR2
Synnex/Concentrix
03.2011 - 09.2012
Education
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Tondo, ManilaElementary - undefined
AC Herrera Elementary School
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Tondo, ManilaElementary - undefined
AC Herrera Elementary School
Skills
Good Communication Skills; both written and verbal
Verbal and written communication client and partner relationship management business development
High touch customer service attention to details and organized self-sufficient and proactive client and partner hospitability
Self-motivated initiative high level of energy
Leadership Communication Skills
Business Call Evaluation for Quality
Technical and Technological Skills
Fraud Analyst for possible fraudulent account
Compliance knowledge
Payment Arrangement
Financial Counseling
Personal Information
- Age: 53
- Place of Birth: Binangonan, Rizal
- Date of Birth: 08/29/66
- Gender: Male
- Marital Status: Married
- Religion: Catholic
Awards
- 3rd Place at Paranaque Singing Contest (2004)
- 4th Runner Up at Videoke King at Ynares Binangonan Singing Idol
- Best in Essay Writing Contest (1977)
- Building Seminar's for Legion of Mary
- Culinary and Basic Knowledge of Baking (St. Jude)
- Contact Center Agent Course (Precision Business Solutions)
- Tele-Marketing and Competitive Sales Training (One Global Training Center)
Positionapplyingfor
Call Center Agent
References
- Rev. Fr. Jeffrey M. Santos, Parish Priest, NSDA, 09178936249
- Lark Gil P. Antiporda, Teacher, 09159430115
Timeline
Customer Service Executive
Hello Connect Philippines
09.2023 - 06.2024
Customer Support Specialist
Satelite Office
12.2022 - 05.2023
Credit Management/Collection Associate
Amaysim Philippines
10.2019 - 04.2021
Collection Executive
Probe NextGen
12.2018 - 07.2019
Sales/Reservation for Car Mental
Service Source
08.2017 - 09.2018
Account Resolution Specialist/AU/NZ/Collection
Baycorp International
09.2016 - 08.2017
QA Specialist
Results Companies
04.2013 - 01.2016
Technical Support Level 3
Results Companies
09.2012 - 04.2013
Technical Support/CSR/TSR2
Synnex/Concentrix
03.2011 - 09.2012
Credit Card Acquisition/Outbound Collection
HSBC/HDPP
1 2008 - 2 2011
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Elementary - undefined
AC Herrera Elementary School
College - Business Administration (Management)
National College of Business and Arts
Secondary - undefined
Pres. Sergio Osmena High School
Elementary - undefined
AC Herrera Elementary School