RICARDO BOLINGOT
Dauin,NER
Summary
Experienced with client intake, case management, and support services. Utilizes strong communication skills to foster positive client relationships. Knowledge of resource coordination and problem-solving techniques within human services.
Personable and empathetic with strong ability to connect with individuals from diverse backgrounds, ensuring compassionate support. Well-versed in community resources and case management, proficient in coordinating services and maintaining accurate records. Dedicated to making positive impact on clients' lives through effective support and advocacy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Qualfon Dumaguete
07.2022 - 07.2023
- Answers and responds customers inquiry
- Resolves and acknowledge costumer’s questions
- Processes transactions, applications and request
- Keeping records of customer’s transaction and interactions
- Ensure great customer satisfaction and provide excellent customer service
- Process debit/credit card purchase for the services
- Ensures data security on the costumer’s account
Insurance Auto Auctions (Vehicle Release Specialist)
ECE Contact Centers Dumaguete
07.2023 - 03.2024
- Arrange vehicle pick-up
- Arrange payment methods for releasing checks
- Streamlined release processes for smoother transitions from development to production.
- Collaborated with stakeholders to align release strategies with business goals.
- Identified potential risks in release plans to prevent delays and ensure successful launches.
- Enhanced collaboration across teams by organizing cross-departmental meetings for release planning.
Hippo Home Insurance Services (Support Reps.)
ECE Contact Centers Dumaguete
03.2024 - Current
- Generating sales leads
- Maintaining a positive, empathetic, and professional attitude toward customers
- Identifying and assessing customer needs
- Managing incoming calls and customer service inquiries
- Enhanced service delivery by collaborating with cross-functional teams.
- Assisted clients in troubleshooting complex issues, ensuring timely resolution.
- Conducted thorough research to support project development and implementation.
- Implemented strategic initiatives to drive business growth and innovation.
- Followed all company policies and procedures to deliver quality work.
Education
No Degree - Caregiving NC II
Dumaguete, Province Of Negros Oriental, Philippines07-2023
Business Administration - Financial Management
Negros Oriental State University
04-2022
Dauin National High School / (Senior High) -
Dauin National High School
Dauin, Negros Oriental03-2018
Casile Elementary School -
Casile Elementary School
Casile Dauin, Negros Oriental08-2012
Skills
- Trained First Aider and Emergency Response Individual
- Computer literate (MS Office Suite)
- Multitasking
- Professional demeanor
- Accuracy and attention to details
- Adaptability and flexibility
- Time management
- Professional boundaries
- Behavioral support
- Active listening
- Effective communication
Training
- PHILIPPINE RED CROSS NEGROS ORIENTAL CHAPTER Occupational First Aid & BLS-CPR with AED (Emergency Response) Surban St. Dumaguete City6200 Negris Oriental May23-24,2023
- PHILIPPINE ECONOMIC SOCIETY PES Visayas Economic Conference2021 “Engendering Economic and Knowledge for Nation Building (4EKON) August25,2021
- INTEGRATED DEVELOPMENT STUDIES INSTITUTE PH Economic Recovery: Challenges and Opportunities July25,2021
Awards
ACADEMIC EXCELLENCE AWARD Dauin National High School – Senior High School (S.Y.2017-2018), CERTIFICATE OR RECOGNITION Dauin National High School – Senior High School (S.Y.2017-2018), DEAN’S LIST AWARD Negros Oriental State University MC1 (A.Y2018-2019 first semester) (A.Y2021-2022 first semester)
Certification
- Occupational First Aid & BLS-CPR with AED (Emergency Response), PHILIPPINE RED CROSS NEGROS ORIENTAL CHAPTER May 2023
- First Aid Certification
Timeline
Hippo Home Insurance Services (Support Reps.)
ECE Contact Centers Dumaguete
03.2024 - Current
Insurance Auto Auctions (Vehicle Release Specialist)
ECE Contact Centers Dumaguete
07.2023 - 03.2024
Customer Service Representative
Qualfon Dumaguete
07.2022 - 07.2023
No Degree - Caregiving NC II
Business Administration - Financial Management
Negros Oriental State University
Dauin National High School / (Senior High) -
Dauin National High School
Casile Elementary School -
Casile Elementary School
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