Ricardo Alaban Jr.

Build and maintain strong, collaborative relationships with partner dealers to drive trade-in business growth.

• Oversee and manage the performance of Partner Specialists and promoters assigned to various dealer accounts nationwide.
• Prepare comprehensive training materials including revalida and marketing communications for Partner Specialists to ensure the effective cascading of new promotions and initiatives.
• Extract and analyze key performance data from our app, formulate action plans and present weekly performance results to region and Company President in Malaysia.
• Formulate effective sales strategies boost trade-in performance across all stores.
• Provide weekly performance reports to stores. identifying key focus areas for improvement and developing focused stores for growth.
• Conduct regular meetings with partner dealers to address problems, identify challenges and provide effective solutions.

• Responsible for driving sales growth and expanding market presence through strategic partnerships within key B2B Channels such as Master Distributors, Community Partners (Mini-Distributor), Broadband Business Partners, Device Retail Partners and License Stores.
• General Trade: Develop and maintain strong relationships with Master Distributors within assigned territories. Provide comprehensive product and sales training to distributor agents. Drive new store recruitment and expand distributor network. Ensure efficient inventory management and optimal service delivery. Monitor distributor performance and implement sales strategies to achieve sales targets.
• Retail Trade: Identify, recruit and negotiate agreements with key Device Retail Partners (telco stalls in malls). Ensure effective product placement, merchandising and sales execution. Provide ongoing support and training to retail partner staff. Monitor retail partner performance and implement sales strategies to maximize sales.
• License Store: Ensure that License Stores are operating within company guidelines. Provide support for sales and marketing activities. Monitor performance and implement strategies to maximize sales.
• DITO Experience Store (Own Store): Responsible for driving sales and achieving sales target of the handled store. Focus on maximizing store performance, building strong relationships with store managers and staff and ensuring excellent customer experience.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

• Managed day-to-day business operations.
• Consistently achieved and maintained excellent seller ratings on Shopee, Lazada, and TikTok platforms by ensuring timely responses to customer inquiries, adhering to shipping deadlines, and maintaining adequate inventory levels.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

People Management

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Sales Management

• Ensured profitability of store and maintaining its positive PnL.
• Exceeded sales goals, 100% and up sales achievement vs target for Cellular New Connect Volume, Revenue and Retention.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Implemented specific actionable initiatives to drive sales and ensure consistent achievement of sales targets
• Monitored and assessed sales projects performances and executed A3 process to strengthen and maintain relevance of program.

Customer Service and Account Management

• Served as Relationship Manager for Infinity Plan Holders, VIP subscribers and endorsed accounts from company heads, politicians and company ambassadors.
• Maintained customer satisfaction with quick and professional handling.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Cash And Inventory Control Management.

• Performed start and end of day cashiering authentications through CSP Platforms.
• Resolved cash and credit card collection variances through credit memo adjustment.
• Performed periodic audit of all inventoriable items in store vault.
• Used SAP as primary tools in inventory related transactions such as stock requests, delivery confirmation of units from warehouse and pull-out of items.

Credit Management

• Performed validation of applications from subscribers applying for postpaid lines and made recommendation based on existing credit policy of the company.

• Responsible in 100% sales achievement of individual New Connect, Revenue and Retention targets for Smart Cellular, wireless and wired Broadband.
• Handled all inquiries and aftersales transactions of customers such as billing interpretation, disputes and escalations, mobile and broadband devices configurations.
• Sales champion awarded twice Best Customer and Sales Officer for South NCR region.

• Responsible for overall cashiering operations of store.
• Performed start of day checklist, cash, credit card, checks and CTW payment acceptance, bank deposits, refunds, reconciliation of variances, payment machine operations, POS settlement and end of day reports.

• Responsible for thorough evaluation of postpaid applications endorsed by Sales Officers and Agents.
• Performed call outs to applicants and second party, checked completeness of information indicated in application form, verified authenticity of documents submitted like IDs, proof of address, proof of financial capacity, checked blacklisting and fraud gallery files.
• Made recommendations based on existing credit policy.

• Responsible for answering customer queries, processed aftersales transactions in various office tools and managed irate subscribers.
• Technical point person responsible for mobile phones configurations, repair and replacement.

• Created surveys and questionnaires to collect data for research projects.
• Recorded and analyzed data to produce reports of results.