Rica Monteclaro
Operation Admin Assistant
Marikina City, Metro Manila
Summary
Professional operations specialist equipped for administrative roles. Demonstrates advanced organizational, communication, and problem-solving skills. Strong focus on team collaboration and flexible to adapt to changing needs. Consistently reliable with proven track record in streamlining processes and enhancing efficiency.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
4
4
years of post-secondary education
Work History
Operation Admin Assistant
VICMA MARKETING Corporation
02.2021 - Current
- Manage and coordinate daily operations across multiple store branches, ensuring efficiency and alignment with company standards.
- Liaise with Mall Administration, contractors and suppliers for store openings, renovations and maintenance activities.
- Process and monitor permits, licenses and compliance documents (LGU, BFP, Engineering and Mall requirements)
- Prepare and maintain operational reports, project trackers, and documentation for management review.
- Handle scheduling of meetings, site inspections, and coordination of projects timelines.
- Assist in procurement processes including request for quotations, purchase orders, and supplier coordination.
- Monitor and track project progress, ensuring deadlines and operational targets are met.
- Maintain organized filing systems for contracts, store documents, and regulatory records.
- Support audits, inspections, and resolutions of operational issues across branches.
- Weekly reporting with the Vice President and Area Supervisors.
Administrative Assistant
VICMA MARKETING Corporation under Servicio Filipino Inc. Agency
08.2018 - 01.2021
- Answer and direct phone calls.
- Organize and schedule appointments.
- Plan meetings and take detailed minutes.
- Write and distribute emails, correspondence memos, letters, and forms.
- Develop and maintain a filing system.
- Order office supplies and research new deals and suppliers.
- Maintain contact lists.
- Submit and reconcile expense reports.
- Handling requests and queries from the President, Vice President, Area Supervisors, and store branches.
- Weekly reporting with the Vice President and Area Supervisors.
- Coordinating with the suppliers and contractors.
- Solving the problems/concerns and needs of 31 branches of CONCORDE Stores.
Event Officer of the Day
ONE ESPLANADE & ONE CANVAS under WESTLAKE/AMCOR Agency
02.2018 - 08.2018
- Assisting clients and guests of the events.
- Coordinating to the event coordinators, catering staff, sound systems team and other staff under my team (doorman/maintenance/guards) all the needs of our clients and guests before/during and after the events.
- Do final checks on the day of the event (tables, chairs, speaker, mic, aircon, facilities) to ensure everything meets standards.
- Oversee event happenings and act quickly to resolve problems.
- Requesting to sign the client's evaluation forms and contracts before the end of the events.
- Submitting reports to the main office after the events.
SPES/Office Staff
Department of Education (DepEd Central Office)
04.2016 - 06.2016
- Handling incoming calls and other communications.
- Managing filing system.
- Recording information as needed.
- Sorting details of schools in the Philippines under the Government.
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents, and word processing.
- Helping organize and maintain office common areas.
- Performing general office clerk duties and errands.
- Creating, maintaining, and entering information into databases.
Education
Bachelor of Science - Office Management
Rizal Technological University
Boni Ave., Mandaluyong City 06.2014 - 05.2018
Skills
Microsoft Word/Excel/PowerPoint
Certification
Passer of NCIII Events Management Services (TESDA)
ACHIEVEMENTS & AWARDS
OUTSTANDING SERVICE AWARD (101% Efforts) May 26, 2016 SPES/Office Staff Bulwagan ng Karunungan, DepEd Central Office
SEMINARS AND TRAINING ATTENTED
- “THE X FACTOR: Discover, Develop, Deliver Your Personal and Organizational Success” The National Teachers College Quiapo, Manila November 18, 2017
- “Making Difference in the Corporate World: Dress to Express, Not to Impress” Cultural Center, Dela Costa St. Makati City September 29, 2016
- “LEAP- A Partner to Your Corporate Journey” Hagdan Bato Libis Sports Complex, Mandaluyong City July 04, 2015
- “EXIT CONFERENCE: Selling Yourself” Polytechnic University of the Philippines December 6, 2014
- “You Are Not Nobody” Polytechnic University of the Philippines Sta. Mesa, Manila July 26, 2014
- “POSITIVE ATTITUDE: A Cutting Edge in Successful Career” Rizal Technological University (RTU) Boni Avenue, Mandaluyong City June 22, 2014
Timeline
Operation Admin Assistant
VICMA MARKETING Corporation
02.2021 - Current
Administrative Assistant
VICMA MARKETING Corporation under Servicio Filipino Inc. Agency
08.2018 - 01.2021
Event Officer of the Day
ONE ESPLANADE & ONE CANVAS under WESTLAKE/AMCOR Agency
02.2018 - 08.2018
SPES/Office Staff
Department of Education (DepEd Central Office)
04.2016 - 06.2016
Bachelor of Science - Office Management
Rizal Technological University
06.2014 - 05.2018