Rica Mae Monton
Customer Support Representative
General Trias
Summary
Summary
Service-oriented Customer Support Representative with 4+ years of experience in contact center operations talking to customers over chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers. Friendly personality improves customer retention and team building.
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Conduent
Pasay City
11.2019 - 01.2024
- Implemented time-saving techniques that allowed more efficient handling of high chat volumes during peak periods.
- Developed personalized solutions for thousands of customers based on their unique requirements, fostering long-term relationships with clients.
- Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Consistently received positive feedback from both customers and colleagues alike due to dedication towards outstanding service delivery.
- Exceeded performance metrics by consistently providing high-quality support to clients.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
Education
Bachelor of Science - Architecture
Lyceum of The Philippines University
General Trias 04.2001 -
Bachelor of Science - Architecture
Manuel L. Quezon University
Quezon City, Philippines 04.2001 -
Skills
Customer service excellence
Report Generation
Complaint Handling
Application support
Technical Troubleshooting
Multitasking
Analytical Skills
Written Communication
Friendly and Patient
Timeline
Customer Support Representative
Conduent
11.2019 - 01.2024
Bachelor of Science - Architecture
Lyceum of The Philippines University
04.2001 -
Bachelor of Science - Architecture
Manuel L. Quezon University
04.2001 -