RICA MAE G. DELOS SANTOS

• Prepared lesson plans and assessments tailored to diverse learning needs, enhancing student engagement and understanding.

• Monitored student performance and provided tailored feedback, implementing targeted strategies that improved overall learning outcomes.

• Delivered engaging, student-centred lessons in Music, Arts, Physical Education, and Health (MAPEH), fostering creativity and collaboration among students.

• Maintained a safe, inclusive, and supportive classroom environment that encouraged participation and positive behavior.

• Facilitated extracurricular activities, sports programs, and school events to promote students' holistic development.

• Delivered engaging English lessons tailored to diverse proficiency levels and learning needs, enhancing student participation and language skills.

• Prepared interactive lesson materials and activities that boosted students' communication skills and overall language proficiency.

• Evaluated students' learning progress through regular assessments and provided targeted feedback, facilitating continuous improvement and confidence in language use.

• Assessed students' progress and provided constructive feedback to support continuous improvement.

• Established a welcoming and encouraging classroom environment and supportive learning environment that encouraged confidence in speaking English.

• Adapted teaching strategies to meet individual learning needs and promote effective language acquisition.

• Resolved customer complaints and issues promptly using effective problem-solving skills.

• Assisted customers with inquiries, concerns, and requests, ensuring clear and effective communication to enhance customer experience.

• Provided accurate product and service information, contributing to overall customer satisfaction and loyalty.

• Handled customer transactions while maintaining accurate records and updating account information to support seamless service delivery.

• Maintained a positive customer experience while meeting service quality standards and performance goals.

• Demonstrated patience, active listening, adaptability, and professionalism in handling diverse customer needs.