RICA MAE Galano
CUSTOMER SERVICE REPRESENTATIVE
Taguig
Summary
Customer service representatives with a track record of Exceeding performance goals and driving customer satisfaction. Proficient in using point of sales and a systems, analyzing feedback, and Implementing process improvements. Passionate about creating a positive customer experience and contributing to the overall success of the organization.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative (Retention Team)
Wishland SoftwareTechnology
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns
- Process Customer Complaints
Restaurant Team Member (Cashier Team Leader)
First Core Cooperative
9 2018 - 3 2020
- Responsible for providing Excellent customer service in a fast-paced environment duties
- Knowledge in POS and Process of payments
Customer Relation Assistant and On-Site Supervisor
Jolly Mangement Solution Inc.
04.2022 - 04.2023
- Processed customer complaints
- Reporting team and Individuals performance to human resources and senior management
- Responsible as a leader for a Team
Payment Analyst
Coldstream Marketing Solution Inc.
02.2020 - 07.2020
- Processed customer transactions promptly, minimizing wait times
Education
Bachelor of Science - Hospitality Management
CagayanStatesUniversity-AndrewsCampus
TugeugaraoCity, Cagayan 01.2014 - 01.2018
Skills
Product/service knowledge
Customer Service
Point of sale/Cash Handling
Ability to work well with people
Employee Training
Multitasking
Timeline
Customer Service Representative (Retention Team)
Wishland SoftwareTechnology
08.2023 - Current
Customer Relation Assistant and On-Site Supervisor
Jolly Mangement Solution Inc.
04.2022 - 04.2023
Payment Analyst
Coldstream Marketing Solution Inc.
02.2020 - 07.2020
Bachelor of Science - Hospitality Management
CagayanStatesUniversity-AndrewsCampus
01.2014 - 01.2018
Restaurant Team Member (Cashier Team Leader)
First Core Cooperative
9 2018 - 3 2020
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