Ricaela Lozano
Taguig
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Theressa Delima
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Yanna Cee
06.2023 - 01.2024
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
2nd Year Undergraduate - BSBA- Financial Management
Polytechnic University of The Philippines-San Juan
San Juan, Metro Manila, PhilippinesSkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Good communication skill
- Customer satisfaction measurement
Timeline
Customer Service Representative
Theressa Delima
01.2024 - Current
Customer Service Representative
Yanna Cee
06.2023 - 01.2024
2nd Year Undergraduate - BSBA- Financial Management
Polytechnic University of The Philippines-San Juan
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