Rica Tullao
Capas Tarlac
Summary
Motivated and detail-oriented professional seeking a position where I can apply my skills, expand my knowledge, and take on greater responsibility. Committed to delivering high-quality results, contributing meaningfully to organizational goals, and fostering strong collaboration within a dynamic team environment.
Overview
7
7
years of professional experience
Work History
Senior Quality Assurance Specialist
Concentrix Clark Daksh Philippine Service Corporation
08.2024 - Current
- Developing and Implementing Standards
- Defect Identification and Reporting
- Collaboration with Clients
- Contact : Albonne Mores 09684680479
Technical Support Representative
Concentrix Clark Daksh Philippine Service Corporation
09.2021 - 08.2024
- Issue Diagnosis and Troubleshooting
- Installation and Setup
- Handling Complaints and Escalations
- Contact : Albonne Mores 09684680479
Customer Service Representative
Great One Phoenix Solutions Inc.
08.2020 - 07.2022
- Address questions about insurance policies, coverage options, premiums, claims, and procedures
- Contact : John Michael Calma 0950-415-5519
Community Surveyor
Municipality of Capas Tarlac
09.2018 - 07.2021
- Conducting in-person interviews within the Capas community to gather personal details and gain insights into the community's population.
- Contact : Merly Bumagat 0998-568-3661
Education
Bachelor of Science - Accounting
Dr. Gloria D. Lacson Foundation Colleges, Inc.
San Leonardo, Nueva Ecija08-2025
Bachelor of Science - Accounting Information System
Tarlac State University
Capas, Tarlac, Philippines07.2022
Capas National High School -
Capas National High School
Capas, Tarlac, Philippines06.2018
Skills
Technical Skills
- Proficient in SAP Software
- Advanced Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Communication Skills Leadership
- Strong verbal and written communication
- Effective Client Collaboration and Relationship Management
Personal Effectiveness
- Proven Leadership and Team Management
- Excellent Time Management and Organizational Skills
- Demonstrated Resilience in High-Pressure Environments
Accomplishments
- Promoted: Quality Assurance Specialist, 08/01/24
- Certified Six Sigma Yellow Belt
Languages
- English, Professional Working Proficiency
- Tagalog, Native or Bilingual Proficiency
- Kapampangan, Native or Bilingual Proficiency
Timeline
Senior Quality Assurance Specialist
Concentrix Clark Daksh Philippine Service Corporation
08.2024 - Current
Technical Support Representative
Concentrix Clark Daksh Philippine Service Corporation
09.2021 - 08.2024
Customer Service Representative
Great One Phoenix Solutions Inc.
08.2020 - 07.2022
Community Surveyor
Municipality of Capas Tarlac
09.2018 - 07.2021
Bachelor of Science - Accounting
Dr. Gloria D. Lacson Foundation Colleges, Inc.
Bachelor of Science - Accounting Information System
Tarlac State University
Capas National High School -
Capas National High School
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