Rica Custodio
Customer Service Representative / Receptionist
Hardees Building, Airport Road
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative
First Great Computer Technology Inc.
05.2021 - 06.2023
- Maintaining a positive empathetic, and professional attitude towards customer at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions/queries.
- Processing orders, forms, applications, and requests.
- Keeping records and customer interaction, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Answer and direct phone calls in a polite and friendly manner.
- Welcome visitors in a warm and friendly manners and answer any questions visitors have.
- Operate standard office equipment on a regular basis , including fax machine, copy machine and computer.
- Keep details and accurate records of visitors and of calls received.
- Receive deliveries: sort and distribute incoming mail.
- Maintain the general office filling system.
Hotel Front Desk Staff
Net World Hotel And Spa
03.2018 - 04.2021
- Managing online and phone reservations
- Verifying reservations
- Informing customers/guests about payment methods and verifying their credit card data *Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcoming guests upon their arrival and assign rooms.
- Provide information about our hotels, available rooms, rates and amenities.
- Respond to guests complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are cleans, tidy, and fully- furnished to accommodate the guests needed.
- Confirm group reservations and arrange personalized
- Answer incoming calls/emails
- Performing all check in and check out tasks.
- Handling and resolving guests requests/complaints
- Keep accurate account reservations personalized services for VIP customers.
- Upsell additional facilities and services , when appropriate.
- Maintain update records of booking and payments.
- Arrange transportation for guests
- Ensure proper mails distribution
- Monitoring stocks and order office supplies
- Ensuring a smooth guests experience
- Keep an inventory of room reservations
Education
Bachelor of Science - Hotel And Restaurant Management
Infotech College of Paranaque
Paranaque City, Philippines 04.2001 -
Bachelor of Science - Tourism Management
Infotech College of Paranaque
Paranaque City, Philippines 04.2001 -
Skills
Scheduling
Timeline
Customer Service Representative
First Great Computer Technology Inc.
05.2021 - 06.2023
Hotel Front Desk Staff
Net World Hotel And Spa
03.2018 - 04.2021
Bachelor of Science - Hotel And Restaurant Management
Infotech College of Paranaque
04.2001 -
Bachelor of Science - Tourism Management
Infotech College of Paranaque
04.2001 -
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