RICA A. SONGCUAN
Care In Touch Home Health Agency
Baguio City
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract WorkSeasonal Work
Location Preference
Remote
Minimum Desired Compensation
$20/hr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off
3
Certifications
26
Years of experience
Dedicated Registered Nurse and Healthcare Virtual Assistant with over 5 years of remote healthcare experience across the U.S., UK, and Thailand. Expertise in patient care coordination, clinical documentation, and administrative support. Capable of effectively collaborating with multidisciplinary teams while ensuring seamless communication and scheduling.
Work History
Care Coordinator Manager
4 Years 10 Months- Coordinate patient care and multidisciplinary care plans with physicians, nurses, pharmacists, therapists and other healthcare professionals.
- Conduct case conferences with partner clinicians following patient recertification and coordinate required follow-up.
- Coordinate patient schedules and home health visits, monitor visit frequencies, and follow up with clinicians to support timely care delivery.
- Review patient communications, identify priorities and coordinate appropriate follow-up based on patient needs and changes in condition.
- Liaise with physicians, physician offices and clinical teams regarding new orders, medication changes, wound care, treatment plans and changes in patient status.
- Prepare Start of Care (SOC), Resumption of Care (ROC) and Frequency Physician Orders, and follow up on required signatures and documentation.
- Review Plans of Care and physician orders to ensure documentation is complete, accurate and current.
- Monitor insurance authorizations and follow up on pending or expiring authorisations for home health services.
- Work closely with Clinical Coordination and OASIS teams to ensure required documentation and care processes are completed within established timeframes.
- Communicate with patients regarding care updates, appointments, visit coordination and other service needs.
- Track and follow up on outstanding orders, referrals, appointments, documentation and other care coordination tasks.
- Communicate professionally via email, telephone and internal communication systems while managing multiple priorities and deadlines remotely.
- Maintain confidentiality and handle sensitive patient and healthcare information with professionalism.
Self employed/Online Seller/Shop Owner
1 Year 8 Months- Respond to customer enquiries through online communication channels.
- Manage customer orders and follow up on transactions.
- Maintain accurate records of products, orders and financial transactions.
- Handle multiple customer requests while maintaining timely responses.
- Resolve customer concerns professionally and efficiently.
- Coordinate product availability, orders and fulfillment.
- Demonstrate strong multitasking, organization and time-management skills.
- Maintain a customer-focused approach while managing business operations independently.
Referral Management Nurse
2 Years- Coordinated care and referrals for international patients, liaising with physicians, pharmacists, allied health professionals and hospital departments to ensure continuity of care.
- Coordinated patient appointments and services according to hospital procedures and individual patient needs.
- Maintained accurate and up-to-date patient demographics and referral information.
- Provided clear and professional information regarding hospital services through email and telephone communication with patients and referral offices.
- Managed multiple patient requests and referrals while maintaining accuracy, confidentiality and professional service standards.
International Patient Coordinator
6 Months- Coordinated the care journey of international patients, including enquiries, consultations, procedures, appointments and follow-up care.
- Assisted patients undergoing rhinoplasty and gender-affirming surgery, coordinating pre-operative requirements and supporting patients throughout the perioperative process.
- Worked closely with surgeons, nurses, interpreters and hospital departments to facilitate smooth and timely patient care.
- Provided patient support before, during and after surgery, including coordinating post-operative needs and follow-up appointments.
- Communicated treatment, hospital and appointment information clearly through email, telephone and face-to-face interactions.
- Provided culturally sensitive, professional and compassionate service to international patients while maintaining confidentiality, dignity and attention to individual needs.
English Conversation Teacher
2 Months- Conducted one-on-one and small-group English conversation sessions for students from diverse backgrounds.
- Adapted communication and teaching approaches to individual needs and levels of understanding.
- Developed strong verbal communication, active listening and interpersonal skills through regular interaction with students and colleagues.
- Maintained organized schedules and prepared lesson materials to support effective sessions.
- Demonstrated patience, adaptability and professionalism while working independently in an international environment.
Private Duty Nurse for Client with Diabetes
6 Years 8 Months- Provided one-on-one nursing care for a client with diabetes, including blood glucose monitoring, medication and insulin administration according to the prescribed treatment plan.
- Maintained accurate patient records and monitored changes in condition, promptly reporting concerns and potential complications.
- Educated the client and family on diabetes management, medication adherence, diet and lifestyle practices.
- Supported continuity of care through consistent monitoring, documentation, follow-up and communication with the client and family.
- Demonstrated organisation, attention to detail, time management, independent decision-making and compassionate communication while managing daily care responsibilities.
Support Careworker
2 Years 10 Months- Provided person-centered support to elderly clients and individuals with physical and learning disabilities while maintaining their dignity, privacy and independence.
- Assisted with activities of daily living and followed individual care plans and healthcare instructions according to each client's needs.
- Monitored and documented changes in clients' physical and emotional wellbeing and promptly reported concerns to the appropriate healthcare professionals.
- Maintained accurate care records and communicated relevant updates to clients, families, nurses and multidisciplinary team members.
- Supported clients with complex needs and challenging behaviors using patience, empathy and a calm, professional approach while working independently and prioritizing daily responsibilities.
Dental Nurse
1 Year 7 Months- Provided dental nursing assistance and supported clinical and administrative activities within the dental setting.
- Assisted dentist during examinations, treatments, and surgical procedures with efficient chairside support.
- Prepared treatment rooms, sterilized instruments, and maintained strict infection control standards.
- Managed patient records, appointment coordination, and clinical documentation with accuracy.
First Aider
4 Years- Provided first aid support and assisted with health and safety requirements within the organization.
- Administered first aid treatment for workplace injuries and sudden illnesses.
- Assessed patient conditions and prioritized emergency response actions.
- Maintained stocked medical supplies and inspected first aid kits regularly.
Education
Bachelor of Science - Nursing
- Post-Graduate Trainee / Volunteer
Benguet General Hospital, Baguio City, Philippines
June 2004 – August 2004
Skills
Care & Case Coordination
Healthcare Administration
Clinical Documentation
Patient Support
Appointment & Referral Coordination
Professional Email & Telephone Communication
Medical Correspondence
Data Entry & Record Management
Complaint Resolution
Workflow & Task Management
Multidisciplinary Team Coordination
Confidentiality & Regulatory Compliance
Certification
- Medical Transcriptionist Training
Center for Technical Excellence Integrated School, Inc., Baguio City
November 2011 – December 2011 - National Vocational Qualification (NVQ) in Health and Social Care – Levels 2 & 3
London, United Kingdom
May 2009 – July 2011
Additional Information
Professional Attributes
- Reliable and dependable
- Calm under pressure
- Patient and empathetic
- Highly organized
- Detail-oriented
- Strong English communication skills
- Professional telephone manner
- Strong written communication
- Adaptable and willing to learn
- Self-motivated and able to work independently
- Customer-focused
- Strong problem-solving skills
- Excellent follow-through
Related Exams Taken
- TOEIC
May 30, 2018 – Score 920
- IELTS (Academic)
Baguio City
March 21, 2012
Overall Band Score 7.0
Baguio City
- CGFNS Examination
Baguio City
Passed 2005
Timeline
Care Coordinator Manager
Care In Touch Home Health Agency
12.2021 - 10.2026Read More
Self employed/Online Seller/Shop Owner
None
03.2020 - 11.2021Read More
Referral Management Nurse
Bumrungrad International Hospital
03.2019 - 03.2021Read More
International Patient Coordinator
Kamol Cosmetic Hospital
08.2018 - 02.2019Read More
English Conversation Teacher
Tangpiroontham • Wat Yai Rom • Nong Khaem • Wat Udom • Monjaras
05.2018 - 07.2018Read More
Private Duty Nurse for Client with Diabetes
Carmelita B.
09.2011 - 05.2018Read More
Support Careworker
Unicorn Projects • Rosemary Lodge • Surecare Agency
09.2008 - 07.2011Read More
Dental Nurse
Quinio-Ballesteros Medical Dental Clinic, Baguio City
10.2005 - 05.2007Read More
First Aider
Philippine Treasures Inc.
06.2000 - 06.2004Read More
Saint Louis University
Bachelor of Science from Nursing
Read More