Rica Araña
Senior Account Manager
Taguig, Metro Manila,00
Summary
Experienced Senior Account Manager with over 6 years of success managing National Government Agency accounts in the Philippines. Deep understanding of RA 9184 and end-to-end public procurement processes, including RFPs, RFQs, and RFIs. Proven ability to grow account portfolios by identifying agency needs, aligning offerings with policy objectives, and delivering cost-effective, scalable solutions.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Account Manager
Exakt IT Services Inc.
06.2022 - Current
- Monitor the progress of deliverables in coordination with the Project Management Team to ensure timely and successful delivery during Project implementation.
- Serves as a liaison between clients and cross-functional internal teams Professional Services (Technical Support, Pre Sales, and PMO) and even Marketing to ensure expectations are met based on their demands.
- Coordinates with the Pre-Sales during presentations and proposal preparation.
- Assist the Bid Team during bid preparation and ensure completeness of bid and proposals.
- Sets contracts with clients and partners to ensure over-all project scope and deliverables are manage according to such agreement.
- Collaborate with Professional Services for the Technical Requirement Specifications of the bid to meet customer expectations and compliance.
- Ensure clear adherence to a Sales qualification process to ensure correct leveling and placement of opportunity leading to accurate proposal and excellent customer experience
- Going extra mile to engage with the customer
- Handling several government agencies such as, DICT, DHSUD, DEPED, PNR, NPO, GSIS, PSA, PCSO, DENR, DSWD, LARES and SSS.
Account Manager
Exakt IT Services Inc.
03.2020 - 06.2022
- Serve as the primary point of contact for assigned clients.
- Understand client goals and challenges to deliver tailored solutions.
- Develop a coach on each account
- Identify growth opportunities within existing accounts through upselling and cross-selling.
- Ensure services and deliverables align with client expectations and contractual agreements.
- Prepare and deliver proposals, quotes, and presentations to clients.
- Address and resolve client concerns quickly and effectively.
- Negotiate contract renewals, pricing, and terms.
- Responsible for preparation of bid
Customer Support Representative
Exakt Inc.
04.2019 - 03.2020
- Handle customer queries via email, chat, phone, and social media.
- Provide accurate product information, order updates, and usage guidance.
- Resolve issues such as order delays, product availability, and payment problems.
- Track shipments and provide real-time delivery status updates.
Assistant Store Manager
The Pad
07.2018 - 03.2019
- Manage day-to-day operations of physical store location
- Oversee and supervise Associate and other store staff to ensure adherence to company policies
- Answer phone calls and respond to store-related emails and other communications
- Assisting the store manager in all areas of daily business operations, human resources, customer service, and merchandising
- Coordinating, monitoring, and reporting on daily operations.
Education
Bachelor of Science - Marketing Management
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Strategic Account Planning
Certification
Sales Training: Practical Sales Techniques
Timeline
Project Management Essentials
07-2023
Sales Training: Practical Sales Techniques
07-2022
Senior Account Manager
Exakt IT Services Inc.
06.2022 - Current
Project Management Workshop
06-2022
Account Manager
Exakt IT Services Inc.
03.2020 - 06.2022
Customer Support Representative
Exakt Inc.
04.2019 - 03.2020
Assistant Store Manager
The Pad
07.2018 - 03.2019
Bachelor of Science - Marketing Management
Rizal Technological University
04.2001 -
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