Riavelle Love Santos

• Develop an Audit Charter and Audit Plan based on Audit Universe
• Conduct of compliance and operational audit across all companies under RCI
• Development of Risk and Control Map for the identification of potential risk areas through comprehensive risk assessments
• Perform Inventory Audit
• Audit report preparation and monitor implementation of recommended action plans as a result of the audit conducted.
• Performed detailed testing on various accounts, uncovering potential fraud or irregularities that may have gone unnoticed.
• Enhanced overall audit efficiency by streamlining internal processes and adopting best practices.

• Creating & maintaining a record of Movement In Unpaid Prizes (Gaming)
• Electronically Auditing venue sites for discrepancies
• Validation of daily transactions thru system reports
• Inventory Management thru Stock Movement Analysis
• Database creation for variances monitoring with corrective action recommendation
• Understanding procedures and reporting noncompliances

• Responsible for providing leadership in the hospital, implementation monitoring, control, measurement, inspection, and improvement of quality and work processes requirements to exceed customer expectations
• To manage and oversee the Hospital quality system, internal quality audits, assessment action items, and compliance with the Department of Health, Philhealth Benchbook, and other Government/Private Regulatory Bodies
• Designated as Corporate Compliance Officer and implement and monitor Corporate Governance Policies
• Design and implement corporate compliance and risk processes to ensure company is compliant with legal and client requirements
• Ensure that the Enterprise Risk Management Framework operates successfully
• Ensure that the Policy Management Framework operates successfully; coordinate and chair compliance Committee meetings; coordinate policy owners to ensure timely policy reviews; quality assure new and updated policies received from policy owners; and update the Document Controller as needed
• Mitigated risk of non-compliance with industry regulations by maintaining up-to-date knowledge of standards and conducting regular audits.
• Ensure that the Due Diligence Framework operates successfully, meeting company risk appetite, regulatory and client requirements for risk mitigation
• Lead and support the investigation of matters reported through company whistle blowing procedures; preparing reports for senior management to ensure they have the evidence to decide on cases as needed
• Developed and implemented the Incident Management Reporting Procedure with application of root cause analysis for effective implementation of corrective actions,
• Investigated customer complaints and performed corrective actions to resolve incidents as reported.
• Summarize and analyze incident reports collated on a monthly basis. To performed root cause analysis to identify and resolve quality issues and defects.
• Conducted process and system audits to identify areas of improvement and enforce compliance.
• Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results. Started program such as Kaizen Program "7s"
• Designated as Data Privacy Officer and Corporate Secretary.

• Performing risk assessments on key business activities and using this information to guide what to cover in audit;
• Conducts branch operations audit to all branches
• Performs cash count audit
• Conducts monthly and yearly inventory audit at branches, central warehouse and third party manufacturers
• Audit report preparation
• Performed special investigations, compliance monitoring with policies and regulations and review of the company’s internal control system
• Assigned at different department and company affiliate as follows:

- Warehouse Section to facilitate proper monitoring of document and daily reporting of status reports that help the Supply Management Division for decision making;

- M Catering and Cuisine as a Accounting Supervisor/Auditor (Other business of PC Owner) that reviewed and analyzed their control system and also facilitated proper monitoring and control for reports and accounting records that include proper monitoring of receivables, payables and cash monitoring

• Implemented also new policies and procedures for the minimizing fraud

• Review the effectiveness and efficiency of Internal Controls, through compliance and operational audit both for head offices and branches
• Policy review and conduct of special investigations with managements directive
• Conducts field audit for accounts receivable confirmation, cash count audit and physical inventory count
• Validation of company expenses, sales records and sale's agents commission
• Review of operating practices that can optimize resource utilization and quality of service
• Supervision of Junior Auditors (assignment and monitoring of duties)
• Budget preparation for the Internal Audit Team
• Coordinated set of guidelines and procedures for rendering overtime and verification of deliveries
• Established cash advance and liquidation corporate policy, Inventory policy and Per Diem (allowances) policy
• Internal Auditor for ISO Certification
• Monitoring of non-conformance logs
• Reviewed working capital of the company

• Preparation of Financial and Bank Statements
• Daily encoding of AMLA Transactions
• Updating and Balancing of Daily Bank Transactions
• Accrual of interest for bank investments and Handled Investment Management Accounts