Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rian Cabrera

Quezon City

Summary

Compassionate Healthcare Customer Service Representative with expertise in patient education, claims processing, and healthcare navigation. Committed to resolving inquiries effectively while fostering a supportive environment for patients.

Overview

5
5
years of post-secondary education
4
4
years of professional experience

Work History

Healthcare Customer Service Representative

Optum Global Solution
Quezon City
08.2022 - Current
  • Coordinated with healthcare teams to resolve patient issues effectively.
  • Assisted patients with inquiries regarding healthcare services and benefits.
  • Educated patients about available healthcare programs and resources.
  • Provided guidance on insurance claims and billing procedures to customers.

Education

Bachelor of Science - Computer And Information Sciences

STI College Fairview
Quezon City
06.2007 - 08.2012

Skills

  • Claims management
  • Healthcare navigation
  • Insurance claims follow-up
  • Patient education
  • Customer inquiry resolution
  • Appointment scheduling
  • Telephone etiquette
  • Problem solving
  • Empathy and patience
  • Healthcare regulations

Timeline

Healthcare Customer Service Representative

Optum Global Solution
08.2022 - Current

Bachelor of Science - Computer And Information Sciences

STI College Fairview
06.2007 - 08.2012
Rian Cabrera