Compassionate Healthcare Customer Service Representative with expertise in patient education, claims processing, and healthcare navigation. Committed to resolving inquiries effectively while fostering a supportive environment for patients.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
Optum Global Solution
Quezon City
08.2022 - Current
Coordinated with healthcare teams to resolve patient issues effectively.
Assisted patients with inquiries regarding healthcare services and benefits.
Educated patients about available healthcare programs and resources.
Provided guidance on insurance claims and billing procedures to customers.
Education
Bachelor of Science - Computer And Information Sciences
STI College Fairview
Quezon City
06.2007 - 08.2012
Skills
Claims management
Healthcare navigation
Insurance claims follow-up
Patient education
Customer inquiry resolution
Appointment scheduling
Telephone etiquette
Problem solving
Empathy and patience
Healthcare regulations
Timeline
Healthcare Customer Service Representative
Optum Global Solution
08.2022 - Current
Bachelor of Science - Computer And Information Sciences
Provider Claims /Healthcare Customer Service Representative at Blue Cross and Blue ShieldProvider Claims /Healthcare Customer Service Representative at Blue Cross and Blue Shield