Ria Blanca Mariano
Taytay, Rizal,Philippines
Summary
Results-driven professional with experience in customer service, operations, and administrative support. Skilled in PEXA file management and property searches as a Conveyancing Assistant. Expertise in processing refunds and managing payments as a Senior Operations OPS. Strong analytical and problem-solving abilities foster effective collaboration with teams to optimise operational efficiency.
Overview
14
14
years of professional experience
Work History
Conveyancing Assistant
Offshore Virtual Assistant
01.2024 - 01.2026
- Creating/Opening PEXA Files
- Creating Lead or File opening
- Conducted property searches to gather relevant information.
- Drafted initial and final correspondence to ensure clear communication with clients.
- Collaborated with team members to meet deadlines and achieve collective targets.
- Delivered administrative support to enhance efficiency across various departments.
Senior Operation OPS (Healius)
WNS Philippines
08.2020 - 03.2023
- Communicated with Commercials and Health Fund to follow up on outstanding remittances, enhancing cash flow
- Handled escalations for unknown payments, resolving discrepancies efficiently
- Processed daily refunds for overpayments and duplicate payments, ensuring accurate financial records
- Allocated payments for Healthfund, commercial accounts & private patients
- Receipted payments shown from bank statement
- Performed various administrative tasks
Service Delivery Associate (Healius)
SDS Healthcare Solutions, Inc
01.2016 - 07.2020
- Engaged clients through collection calls to secure outstanding payments and resolve inquiries
- Collected on accounts by sending invoice reminders and liaising with Health Funds via phone, email, fax or mail
- Monitor and verify incoming payments and chase-down unpaid invoices
- Transmit claim electronically or manually (i.e. email or post)
- Perform and process daily rejections
Customer Service Representative (Barclays)
West Contact Services, Inc
04.2015 - 01.2016
- Handled customer interactions diligently, courteously, and professionally during payment collections.
- Addressed customer inquiries promptly and effectively to ensure satisfaction.
- Persuaded customers diligently to pay past due amounts.
- Developed repayment schedules tailored to customers' financial situations.
- Maintained customer loyalty while facilitating collection processes.
- Updated customer records regularly to ensure data accuracy in collection processes.
- Developed and implemented strategies to enhance collection processes and procedures.
Customer Service Representative (Paypal)
Convergys- San Lazaro
06.2014 - 03.2015
- Supported customers with product-related questions, feedback, and complaints, fostering a positive experience.
- Delivered accurate information to address customer inquiries effectively.
- Answered customer inquiries via phone, ensuring clarity and satisfaction.
Customer Service Representative (Virgin Mobile)
Teleperformance Shaw
11.2011 - 06.2014
- Maximised customer satisfaction by resolving service issues promptly.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Resolved customer service enquiries quickly and accurately to enhance overall experience.
- Guided customers through product-related questions, feedback, and complaints to ensure satisfaction.
- Established rapport with customers through courteous, professional communication, fostering loyalty.
Education
AB - Mass Communication major in Broadcasting
Centro Escolar University (undergraduate)
Manila, 0010-2000
Secondary Education -
Immaculate Heart of Mary Academy
Pinamalayan, MDR01-1998
Primary Education -
Abada College
Pinamalayan, MDR01-1994
Skills
- Conveyancing administration
- Client relationship management
- File management
- Data entry
- Organisation
- Analytical skills
- Problem solving
- Business decision-making
- Presentation skills
- Relationship building
- Written communication
- Excellent interpersonal skills
References
- Revo Mante Kiril, Deputy Manager, WNS Philippines
- Ruel H. Nieva, Jr, Executive Director, CBRC Review Center, Morayta, Manila, NCR
Timeline
Conveyancing Assistant
Offshore Virtual Assistant
01.2024 - 01.2026
Senior Operation OPS (Healius)
WNS Philippines
08.2020 - 03.2023
Service Delivery Associate (Healius)
SDS Healthcare Solutions, Inc
01.2016 - 07.2020
Customer Service Representative (Barclays)
West Contact Services, Inc
04.2015 - 01.2016
Customer Service Representative (Paypal)
Convergys- San Lazaro
06.2014 - 03.2015
Customer Service Representative (Virgin Mobile)
Teleperformance Shaw
11.2011 - 06.2014
AB - Mass Communication major in Broadcasting
Centro Escolar University (undergraduate)
Secondary Education -
Immaculate Heart of Mary Academy
Primary Education -
Abada College