Ria Zambo

• Resolved customer inquiries efficiently through phone.
• Maintained accurate records of customer interactions in CRM system.
• Collaborated with team members to enhance service delivery processes.
• Provided product information and troubleshooting assistance to customers.
• Adapted quickly to new software tools and company policies for improved service.
• Contributed to team goals by consistently meeting performance targets and deadlines.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Resolved customer inquiries efficiently through phone.
• Assisted in training new representatives on best practices and procedures.
• Implemented feedback mechanisms to improve customer satisfaction ratings.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Resolved customer inquiries through effective communication and problem-solving strategies.
• Managed service requests using CRM software to ensure timely responses and resolutions.
• Trained new team members on customer service protocols and best practices.
• Identified areas for process improvement, enhancing overall customer satisfaction rates.
• Collaborated with cross-functional teams to address complex customer issues efficiently.
• Developed comprehensive knowledge of products and services to provide informed support.
• Implemented feedback mechanisms to gather customer insights for service enhancements.
• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.

* Receiving phone calls from JP Morgan/ Chase Bank customers to assist regarding claims.

*Process refund for customers.

*Assist customers in their request to escalate in order to get their satisfaction to speak with higher support including supervisors.

* Assisting customers in filing their claims concern

*Assisting 3 way call to addressed customer's concern to merchant.

*Closing the card of customers due to fraud claims.