Ria Villacastin
College Lecturer
Caloocan City
Summary
Detail-oriented professional with extensive experience in administrative and customer service support, skilled in managing remote office procedures and communications. Proven ability to meet tight deadlines while efficiently processing information, leveraging strong research skills to enhance operational effectiveness. Committed to maintaining high standards of quality and accuracy in all tasks, ensuring a seamless experience for clients and colleagues. Demonstrates a proactive approach to problem-solving and dedication to continuous improvement in service delivery.
Overview
8
8
years of professional experience
6
6
Certifications
Work History
College Lecturer
STI College Fairview
Quezon City, Metro Manila, Philippines
06.2025 - 02.2026
- Plan and deliver lessons for College students
- Created formative and summative assessments to measure student performance effectively.
- Participated in faculty meetings, academic planning, and school-related activities.
- Advised students on academic planning and career goals, helping them make informed decisions about their futures.
- Maintained accurate records of student progress, ensuring timely intervention when needed for optimal success rates.
Customer Service Representative
Doordash | Task Us
Remote
11.2024 - 07.2025
- Assisted customers, Dashers, and merchants via phone, chat, and email with order concerns, delivery issues, refunds, and account inquiries.
- Applied sound judgment when reviewing disputes and claims to prevent fraud and policy abuse.
- Guided customers and Dashers through step-by-step solutions to resolve technical problems.
- Coordinated between customers, delivery drivers (Dashers), and partner restaurants to resolve real-time delivery concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
College Instructor
Colegio de San Gabriel Arcangel of Caloocan
06.2018 - 05.2023
- Plan and deliver lessons for College students
- Maintain a positive and conducive learning environment
- Assess student progress and provide feedback
- Provide guidance and support in academic, social, and personal development
Senior High School English Teacher
Escuela de San Gabriel Arcangel Foundation
06.2018 - 05.2023
- Plan and deliver lessons for Senior High School students both ONLINE and OFFLINE
- Assess student progress and provide feedback Provide guidance and support in academic, social, and personal development
- Supervise extracurricular activities for the students
Customer Service Representative
Airbnb | 24/7 Intouch Inc.
- 01.2017
- Provide assistance to guests and hosts via various communication channels such as phone, email, and chat.
- Answer questions, resolve issues, and provide guidance on using the Airbnb platform.
- Assist guests and hosts with payment-related inquiries, including processing refunds, resolving payment disputes, and troubleshooting payment issues.
- Strive to provide excellent customer service and ensure a positive experience for guests and hosts.
Technical Support Representative
ATT | Convergys
- 01.2016
- Provide technical assistance to customers experiencing issues with their telecommunications services or products.
- Provide step-by-step instructions to customers on how to resolve technical issues.
- Educate customers on how to use telecommunication services effectively and efficiently. It involves providing tips on optimizing internet speed, setting up equipment, or using features of their telecommunication services.
Technical Support Representative
Bell Canada | Concentrix
- 01.2015
- Listen to customers' concerns, asking probing questions, and utilizing troubleshooting techniques to diagnose technical problems accurately.
- Adhere to the company's quality standards and service level agreements (SLAs) to ensure customer satisfaction.
- Guide customers through step-by-step troubleshooting procedures to resolve technical issues.
Technical Support Representative
Verizon | Teletech
- 01.2015
- Identify, investigate, and resolve users' problems with computer software and hardware.
- Guide users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions.
Customer Service Representative
Telstra | Teleperformance
- 01.2014
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
- Enter new customer information into the system.
- Process orders, forms, and applications.
- Provide customers with product and service information
- Complete call logs.
- Research required information using available resources.
Education
Master of Arts - Teaching English
Metro Manila College
Quezon City, Metro Manila, Philippines2021
Certificate - Professional Education
University of Caloocan City
Caloocan City, Metro Manila, Philippines2017
Bachelor of Arts - English
University of Caloocan City
Caloocan City, Metro Manila, Philippines2014
Skills
Communication Skills
Canva Designs
Calendar & Meeting Scheduling
Research, Data Collection and Data Entry
SMM (scheduling posts)
Educational leadership
Academic writing
Teaching strategies
Student engagement
Administrative support
Computer skills
Clerical support
Certification
Licensure Examination for Professional Teachers | 2018
Timeline
College Lecturer
STI College Fairview
06.2025 - 02.2026
Customer Service Representative
Doordash | Task Us
11.2024 - 07.2025
College Instructor
Colegio de San Gabriel Arcangel of Caloocan
06.2018 - 05.2023
Senior High School English Teacher
Escuela de San Gabriel Arcangel Foundation
06.2018 - 05.2023
Customer Service Representative
Airbnb | 24/7 Intouch Inc.
- 01.2017
Technical Support Representative
ATT | Convergys
- 01.2016
Technical Support Representative
Bell Canada | Concentrix
- 01.2015
Technical Support Representative
Verizon | Teletech
- 01.2015
Customer Service Representative
Telstra | Teleperformance
- 01.2014
Master of Arts - Teaching English
Metro Manila College
Certificate - Professional Education
University of Caloocan City
Bachelor of Arts - English
University of Caloocan City