Ria Dela Cruz

Responsible for the overall management of casino operations to ensure table games activities are conducted in an efficient and profitable manner. This position is also responsible for forecasting operations requirements, implementing process improvements, and providing direction to the team in the achievement of targets.

Provides overall management and coordination on all operational activities of the organization with the objective of maximizing growth and profitability. Has the ability to lead and motivate, to work with and through people to get things done.

Responsible for the supervision of the Casino Operation within an assigned area. Ensure that the highest standards of efficiency, guest service and security are met in accordance with the company’s policies and procedures as set down in the Casino Operations Manual and as further directed by Operations Management.

Guarantee proper ratings are being conducted on players who qualify to be rated and audit whether the awarding of gaming points are valid, reasonable and properly documented. Ensure that rules, regulations and company policies are being carried out to avoid malpractice

Responsible for managing Casino operations within an assigned area and ensuring gaming activities proceed smoothly and properly according to Gaming Operations policies and procedures. This position is also responsible for ensuring that the highest level of professionalism and customer service is maintained in all activities conducted.

Responsible for monitoring table game activities in the assigned area and ensuring games proceed smoothly and properly according to Gaming Operations policies and procedures.

Responsible for dealing table games with required amount of skill, accuracy, productivity, and attention to detail as set down by the Gaming Operations Management. This position also ensures compliance with all gaming procedures while providing excellent customer service to players.