Rhyan Paul San Diego
Self-employed
Guiguinto
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner
2GGear Enterprise
08.2018 - Current
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Established strong customer relationships through excellent communication and attentive service.
Team Leader - BPO
Convergys
08.2011 - 10.2015
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Team Leader
Credit Corp. Group
03.2010 - 06.2011
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Assistant Team Leader
Convergys
11.2006 - 01.2010
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Mapua Institute of Technology
Makati City 06.1999 - 10.2004
Skills
Customer Service
undefinedTimeline
Business Owner
2GGear Enterprise
08.2018 - Current
Team Leader - BPO
Convergys
08.2011 - 10.2015
Team Leader
Credit Corp. Group
03.2010 - 06.2011
Assistant Team Leader
Convergys
11.2006 - 01.2010
Bachelor Of Applied Science In Information Technology - Information Technology
Mapua Institute of Technology
06.1999 - 10.2004
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