Rhyan Paul San Diego
Self-employed
Guiguinto
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner
2GGear Enterprise
08.2018 - Current
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Mitigated risks by developing comprehensive contingency plans for various potential scenarios.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Established strong customer relationships through excellent communication and attentive service.
Team Leader - BPO
Convergys
08.2011 - 10.2015
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Team Leader
Credit Corp. Group
03.2010 - 06.2011
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Assistant Team Leader
Convergys
11.2006 - 01.2010
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Established and maintained healthy relationships with both internal and external partners by demonstrating a high level of professionalism in all interactions.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
Education
Bachelor Of Applied Science In Information Technology - Information Technology
Mapua Institute of Technology
Makati City 06.1999 - 10.2004
Skills
Customer Service
Employee Development
Business Development
Staff Management
Business Administration
Regulatory Compliance
Quality Assurance
Financial Management
Strategic Planning
Business Planning
Talent Allocation
Employee Training
Organizational Development
Financial Administration
Timeline
Business Owner
2GGear Enterprise
08.2018 - Current
Team Leader - BPO
Convergys
08.2011 - 10.2015
Team Leader
Credit Corp. Group
03.2010 - 06.2011
Assistant Team Leader
Convergys
11.2006 - 01.2010
Bachelor Of Applied Science In Information Technology - Information Technology
Mapua Institute of Technology
06.1999 - 10.2004