Rhudnalyn Bacus
Virtual Assistant
Tigbawan,Lazi ,Siquijor
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Food and Beverage Supervisor
Jos Inato
12.2018 - 07.2019
- Overseeing daily operations of the restaurant Ensuring food quality and customer satisfaction Supervising and training staff members Maintaining inventory and ordering supplies as needed Managing employee schedules and payroll Addressing customer complaints and concerns
Front Desk Agent
Malahini Kuda Bandos Resort and Spa
03.2018 - 10.2018
- Greeted guests and responded to guest inquiries, requests, and issues promptly, personably, and efficiently to resolve guest concerns. Informed customers about payment methods and verified credit card data. Liaised with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest arrivals. Provided information about the resort, its restaurants, and recreation, available rooms, rates, and amenities. Reviewed items of note to determine what needed to be communicated to the staff of subsequent shifts. Do night duty responsibilities, including updating house counts, today's arrival and check out, and tomorrow's arrival and check out.
Spa Therapist
Duniye Spas LTD
11.2015 - 12.2016
- Spa Services and treatments delivered are Body Massages, Signature Treatments, Body Care Beauty Care, and Facials. Undertake a full assessment of clients' requirements and the suitability of treatments and products offered. Scheduled appointments for multiple service providers and processed payment transactions for client checkout. Communicated all changes, cancellations, and additions to spa team members, accepted responsibility for the cash drawer, and ensured it was balanced at the end of the shift.
Spa Therapist
Aaramu Spa
02.2014 - 03.2015
- Deliver a variety of spa services and treatments, such as Swedish massage, deep tissue massage, Thai massage, hot stone massage, poultice massage, Ayurveda, reflexology, facials, body scrubs, and body wraps. Provide safe, suitable, and effective techniques to clients. Maintain equipment and inventory of products. Acknowledge and respond to customers' queries, needs, and expectations. Carry out treatments to the highest professional standard.
Front Office Receptionist
Hotel Stella
02.2011 - 12.2013
- Prepare, organize, secure, and maintain all confidential files and audit records through the Opera system. Hands-on experience in keeping records of room availability and guests' accounts, manually and through computers. Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations, and security. Provided excellent customer service and tourism information, and completed end-of-shift reports. Read through logs to determine the day's events to best accommodate all guests. Assisted fellow team members and other departments wherever necessary to maintain positive working relationships.
Call Centre Agent
Convergys
12.2008 - 05.2009
- The Customer Care Agent at Sprint (Telecommunication Company) provides top-tier customer service by handling inquiries, resolving issues, offering technical support, and processing payments. The role requires strong communication skills, attention to detail, and the ability to handle customer transactions, including credit card payments, securely and efficiently.
Call Centre Agent
People Support Inc.
05.2007 - 12.2008
- Provide customers with quality assistance through phone calls, emails, and Internet chats. Responsible for creating tailored travel itineraries and providing a full range of travel services, including flight bookings, accommodation arrangements, car rentals, and guided tours. Offer personalized travel solutions and advice to ensure a smooth, enjoyable journey. The role requires expert knowledge of travel destinations, policies, visa requirements, and current travel trends. Strong customer service skills, attention to detail, and the ability to solve issues efficiently are essential.
Education
Associate of Science - Hotel, Restaurant And Management
Southwestern University
Cebu City, Province Of Cebu, Philippines 04.2001 - 2007
Skills
Security awareness
Hospitality etiquette
Policy assimilation
Customer retention strategies
Outstanding telephone manner
Customer complaint handling
Chat support familiarity
Script delivery
Front Office Support
Guest Relations
Time Management
Reservations
Registration processing
Documentation
Additional Information
For the past seven years, I’ve been a stay-at-home mom, which has further honed my organizational, multitasking, and communication skills while managing household responsibilities and caring for my daughter. I am now eager to transition into a virtual assistant role, as my extensive experience in hospitality, paired with my ability to manage tasks efficiently, positions me as a strong fit for this role. I am adaptable, detail-oriented, and ready to contribute positively to your team, offering reliable support to streamline operations.
Timeline
Food and Beverage Supervisor
Jos Inato
12.2018 - 07.2019
Front Desk Agent
Malahini Kuda Bandos Resort and Spa
03.2018 - 10.2018
Spa Therapist
Duniye Spas LTD
11.2015 - 12.2016
Spa Therapist
Aaramu Spa
02.2014 - 03.2015
Front Office Receptionist
Hotel Stella
02.2011 - 12.2013
Call Centre Agent
Convergys
12.2008 - 05.2009
Call Centre Agent
People Support Inc.
05.2007 - 12.2008
Associate of Science - Hotel, Restaurant And Management
Southwestern University
04.2001 - 2007