RHOZEN KRIZIE LAUREL
San Jose del Monte
Summary
Results-driven professional with expertise in corporate administration, customer service, accounting support, and real estate operations. Certified Virtual Assistant skilled in administrative coordination and digital tools. Maintains accurate financial records and prepares detailed reports while optimising executive workflows. Focused on enhancing client satisfaction and retention through effective communication and documentation management.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Accounting Officer
RD427 Builders and General Merchandise OPC
04.2024 - 05.2025
- Prepared monthly financial statements, including profit and loss accounts, to report company performance.
- Prepared reports and financial statements to assist management in strategic planning and decision making.
- Managed accounts payable and receivable, accurately processing invoices and payments to maintain financial integrity.
- Maintained financial records and prepared reports to ensure accuracy and compliance in bookkeeping and administrative operations.
Corporate Secretary
Brightland Real Estate Marketing
02.2022 - 04.2024
- Managed company documentation, scheduled meetings, coordinated executive calendars, and facilitated transaction support to ensure compliance and efficiency.
- Handled emails and written business correspondence on behalf of senior office staff, ensuring clear communication and timely responses.
- Maintained organised filing system for business operations, enhancing accessibility and retrieval of critical information.
- Prepared meeting spaces and equipment for events and presentations.
Customer Service Representative
Brightland Real Estate Marketing
08.2021 - 01.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Addressed client inquiries, resolved concerns, and enhanced customer satisfaction.
Processing Officer
Brightland Real Estate Marketing
04.2021 - 07.2021
- Processed real estate documentation, ensuring compliance with regulatory requirements.
- Coordinated with internal departments to streamline application processing and improve service delivery.
- Interviewed individuals to collect missing details for applications.
- Trained new staff on processing procedures, policies, and best practices, enhancing team performance.
Education
Bachelor of Science - Psychology
La Concepcion College
City of San Jose del Monte08-2026
Secondary -
Sapang Palay National High School
City of San Jose del Monte01-2019
Primary -
Bagong Buhay H. Elementary School
City of San Jose del Monte01-2013
Skills
- Financial Reporting
- Regulatory Compliance
- Account management
- Office Administration
- Calendar & Email Management
- Microsoft Office
- Google Workspace
- Zoom
- Microsoft Teams
- Telegram
- Client communication
- Canva
- Adobe Photoshop
- CapCut
- Filmora
Certification
- Certified Virtual Assistant, VA Training Philippines, 2024-08-01
- 40-Hour Construction Occupational Safety & Health (COSH) Training, DOLE Accredited, 2025-08-01
- Real Estate Brokerage Training - Entry Level, PRC Compliant, 2023-07-01
Custom
- Outstanding Employee of the Year, Brightland Real Estate Marketing, 2025-04-01
- Most Outstanding Employee of the Year, Brightland Real Estate Marketing, 2024-04-01
Languages
English
Upper Intermediate
B2
Interests
- Volunteering or mentoring
- Giving speeches
- Hosting events
- Singing
- Networking
- Social media
- Fundraising
- Organizing community events
- Animal rescue
- Planning parties
- Volunteering at a shelter, senior center, or school
- Mediation
- Collecting data
Timeline
Accounting Officer
RD427 Builders and General Merchandise OPC
04.2024 - 05.2025
Corporate Secretary
Brightland Real Estate Marketing
02.2022 - 04.2024
Customer Service Representative
Brightland Real Estate Marketing
08.2021 - 01.2022
Processing Officer
Brightland Real Estate Marketing
04.2021 - 07.2021
Bachelor of Science - Psychology
La Concepcion College
Secondary -
Sapang Palay National High School
Primary -
Bagong Buhay H. Elementary School