Rhon Jacob Cunanan

* Perform onsite and remote support in handling Incident and Service request from client related to Alvaria Applications.

* Maintained stability and efficient operation of Alvaria Application supporting organizational functions.

* Conducted system maintenance and audits to identify and rectify potential vulnerabilities.

* Conducted end-user reviews for modified and new systems.

* Coordinated with clients to gather requirements, ensuring solutions aligned with business goals.

* Initiate system trainings/ knowledge transfers to new users both on the client and internal.

• Presented findings from audits to management teams, driving improvements in overall operational performance.
• Maintained detailed records of test results, providing valuable data for future process improvements.
• Performed call audits to monitor regulatory compliance.
• Provided feedback to production team regarding product quality and initiate individual or group couching.

• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Navigated multiple computer systems and applications to find information.
• Participated in ongoing training sessions for skill enhancement.

* Coordinate and manage documents required for handing over completed units to buyers in a real estate development

* Coordinated with onsite personnel via phone call to ensure that the unit to be inspected by the buyers are qualified for turn-over prior to the buyer’s viewing and acceptance.

* Handles Phone calls and Email inquiries from clients related to their purchased units.

* Prepare and provide turn-over reports and other related submittals.

* Manage and Installs license Operating System and Applications to system units to be deployed to partner use.

* Complete System Unit assembly alongside comprehensive job order documentation.

* Replaced system unit parts and other components based on the job order.

* Resolved technical issues by troubleshooting, debugging, and providing timely updates to clients.

* Worked alongside supervisor to ensure timely updates of systems and applications.