Summary
Overview
Work History
Education
Skills
Languages
Timeline
Teacher

Rhone Hendricks Cabatic

Rosales, Pangasinan

Summary

Adept at fostering educational excellence, I leveraged classroom management and digital literacy to enhance student engagement and performance at the Department of Education. Recognized for exceptional relationship building and innovative teaching strategies, I consistently improved learning outcomes by integrating technology and tailoring instruction to diverse needs.

Experienced with curriculum development, ensuring educational content meets all necessary standards and engages students. Utilizes range of teaching methods to address different learning styles, promoting well-rounded understanding of subjects. Strong understanding of classroom management techniques to maintain productive and respectful learning environment.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

11
11
years of professional experience

Work History

Teacher

Department of Education
08.2022 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Enhanced literacy skills with targeted reading programs.
  • Promoted digital literacy by integrating technology into curriculum.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.

Teacher

St. Louis School, Inc.
06.2019 - 07.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.

Instructor

University of the Cordilleras
10.2018 - 01.2019
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Increased student participation via engaging lectures and assignments.
  • Reviewed class and student records to identify improvement opportunities.
  • Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
  • Enhanced student critical thinking skills through problem-based learning activities.

Customer Service Representative

Concentrix
01.2017 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Customer Service Representative

Sitel Philippines
04.2014 - 07.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

Education

Bachelor Of Arts In Philosophy - Philosophy

San Pablo Major Seminary
Baguio, Philippines
03.2014

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Behavior management
  • Growth mindset
  • Public speaking
  • Conflict resolution
  • Differentiated instruction
  • Learning strategies
  • Technology integration
  • FLUENT IN LANGUAGE
  • ESL- english as second language
  • Verbal and written communication
  • Task prioritization
  • Record keeping
  • Data analysis
  • Digital literacy

Languages

English
Advanced (C1)

Timeline

Teacher

Department of Education
08.2022 - Current

Teacher

St. Louis School, Inc.
06.2019 - 07.2020

Instructor

University of the Cordilleras
10.2018 - 01.2019

Customer Service Representative

Concentrix
01.2017 - 01.2018

Customer Service Representative

Sitel Philippines
04.2014 - 07.2015

Bachelor Of Arts In Philosophy - Philosophy

San Pablo Major Seminary
Rhone Hendricks Cabatic