Rhona Luz Matias
Manila
Summary
Personable recruitment officer with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.
Overview
8
8
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Recruitment Officer
GETS International
11.2022 - Current
- Administered employee benefits programs and assisted with open enrollment.
- Developed a comprehensive employer branding strategy, increasing company visibility among target talent pools and attracting higher quality applicants.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Collaborated with managers to identify and address employee relations issues.
Trainee Manager
Lido Beach Resort
07.2019 - 12.2019
- Attended training courses to build understanding of processes, techniques, and industry.
- Facilitated practical application of newly acquired skills through real-world scenarios and role-playing exercises.
- Established open lines of communication with managers regarding employee growth opportunities after completing the program.
- Implemented various teaching methods, adapting to diverse learning needs and preferences of the trainees.
Server
Lido Beach Resort
12.2018 - 07.2019
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Front Desk Officer
Villa Nogales Resort
04.2017 - 04.2018
- Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supported marketing efforts by promoting upcoming events or special offers to potential customers through social media or email campaigns.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Trainee
A&G Travel Service
01.2017 - 03.2017
- Shadowed senior team members to learn all related jobs and tasks.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained accurate records of each trainee''s progress throughout the program for future reference and evaluation purposes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
Housekeeping
Wyndham Garden La Cantera
04.2016 - 06.2016
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Followed sanitation and good housekeeping practices.
- Reviewed housekeeping supply charts and inventories.
Trainee
Six Flags Fiesta Texas
03.2016 - 06.2016
- Boosted park revenue by upselling seasonal passes, express ride options, and other premium offerings to interested guests.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Education
Bachelors of Science in International Travel and Tourism Management -
Lyceum of the Philippines University
Skills
Excellent Communication Skills
undefinedWebsites
Accomplishments
- Ms. Tourism Guimba 2012
- Flight Attendant Showmanship, Champion 2015
Character Preferences - References
- Hon. Jose Francis Steven M. Dizon, Former Mayor, Municipality of Guimba, Nueva Ecija, +63178404888
- Vanessa Francisco, Operation Manager, A&G Travel Services, +639209711023, v_agero@yahoo.com
- JayDee J. Nogales, Owner/Manager, Villa Nogales Resort, +639165162492 / +639175152792, Constallation88travels@gmail.com
- Ann Leen, HR, Lido Beach Resort, 044-662-4943, 09068181480, Aleen@lidobeachresort.com
- Glenda N. Gozon, Branch Manager, +639175890099, Getsagencyintl02@yahoo.com
Examinations
- Amadeus reservation (2013)
- Amadeus Ticketing (2015)
- Events Management NCIII (2016)
- Food and Beverage NII (2017)
Certification
Food and Beverage NII
Timeline
Recruitment Officer
GETS International
11.2022 - Current
Trainee Manager
Lido Beach Resort
07.2019 - 12.2019
Server
Lido Beach Resort
12.2018 - 07.2019
Food and Beverage NII
10-2017
Front Desk Officer
Villa Nogales Resort
04.2017 - 04.2018
Trainee
A&G Travel Service
01.2017 - 03.2017
Events Management NCIII
10-2016
Housekeeping
Wyndham Garden La Cantera
04.2016 - 06.2016
Trainee
Six Flags Fiesta Texas
03.2016 - 06.2016
Amadeus Ticketing
03-2015
Amadeus reservation
03-2013
Bachelors of Science in International Travel and Tourism Management -
Lyceum of the Philippines University
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