Hi, I’m
RHOGAN JOE Bartolome
REMOTE OPERATIONS MANAGER | EXECUTIVE ASSISTANT | REAL ESTATE OPERATIONS
Baguio City,BEN
Summary
Operations and real estate professional with 8+ years of experience supporting business operations, remote teams, client success, and property management functions. Experienced in managing virtual teams, coordinating projects, improving workflows, and supporting business owners through organized execution and process-driven operations. Strong background in real estate, client onboarding, stakeholder management, reporting, and operational accountability.
Overview
10
years of professional experience
Work History
Parting Pro
CUSTOMER EXPERIENCE SPECIALIST
09.2025 - 05.2026
Job overview
- Supported onboarding and implementation for clients through workflow configuration and process setup
- Managed forms, contracts, and operational requirements with attention to accuracy
- Coordinated issue resolution with internal teams and maintained client communication
- Delivered training and support to improve onboarding and platform adoption
MadeComfy by OYO
PARTNER SUCCESS COORDINATOR
09.2024 - 09.2025
Job overview
- Managed relationships with property partners and supported operational alignment
- Coordinated onboarding, communication, and service delivery across teams
- Supported portfolio performance and operational improvements
- Collaborated with operations, marketing, and guest experience teams
Luxury Lodging LLC
CLIENT SUCCESS MANAGER
09.2024 - 05.2025
Job overview
- Oversaw guest experience, client relations, and property operations
- Managed onboarding and operational readiness of properties
- Coordinated listings, vendors, contractors, and property support initiatives
- Supported financial reporting and performance analysis initiatives
CR of Maryland
PROPERTY MANAGER
08.2023 - 09.2024
Job overview
- Managed property operations, tenant and owner communications, and maintenance coordination
- Oversaw budgeting support, reporting, rent collection, and expense tracking
- Maintained compliance, lease administration, and property documentation
- Coordinated vendors and supported day-to-day operational activities
Bodka Creek Capital
CHIEF OF STAFF
04.2021 - 07.2023
Job overview
- Supported leadership with operations planning and execution
- Coordinated recruitment, project execution, and process improvements
- Streamlined workflows and improved operational efficiency
- Managed priorities across teams and supported business initiatives
Virtudesk PH
ACCOUNT MANAGER
03.2021 - 03.2023
Job overview
- Managed and supported 20–25 virtual assistants and client accounts simultaneously
- Monitored performance, accountability, and team development
- Coordinated client communication and operational follow-through
- Conducted interviews and supported hiring activities
Sitel Philippines Corporation (Foundever)
QUALITY SUPERVISOR
09.2016 - 03.2021
Job overview
- Managed quality reporting to identify trends and inform team performance reviews
- Supported onboarding and coaching initiatives to enhance operational development
- Presented business insights to drive support for performance improvement initiatives
Education
University of the Cordilleras
Bachelor of Secondary Education from MAPEH
Skills
Remote Team Management
Executive & Administrative Support
Real Estate Operations
Property Management
SOP & Process Improvement
CRM Management
Client & Partner Success
Project Coordination
Workflow Optimization
Reporting & Performance Tracking
Recruitment & Onboarding
Google Workspace Microsoft Office Trello Slack Zoom
Timeline
CUSTOMER EXPERIENCE SPECIALIST
Parting Pro
09.2025 - 05.2026
PARTNER SUCCESS COORDINATOR
MadeComfy by OYO
09.2024 - 09.2025
CLIENT SUCCESS MANAGER
Luxury Lodging LLC
09.2024 - 05.2025
PROPERTY MANAGER
CR of Maryland
08.2023 - 09.2024
CHIEF OF STAFF
Bodka Creek Capital
04.2021 - 07.2023
ACCOUNT MANAGER
Virtudesk PH
03.2021 - 03.2023
QUALITY SUPERVISOR
Sitel Philippines Corporation (Foundever)
09.2016 - 03.2021
University of the Cordilleras
Bachelor of Secondary Education from MAPEH
ADDITIONAL INFORMATION
- Location: Philippines
- Available to work: Monday–Friday | 8:00 AM–5:00 PM Eastern Time
- Real Estate Experience: Property Management, STR Operations, Client Success, Listings, Operations Coordination