Hiking, singing and playing guitar, gaming, and watching anime / movies
Roelih Balete
Your Next Cyberbacker
Green Estate Subd. Malagasang I-G, Imus City,Cavite
Summary
Excellent communication skills; in both written and verbal, a fast learner, strong team player, gives attention to the smallest details, have high regards to compliance.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Customer Support Specialist / Deputy Team Leader
TaskUs Inc. (Online Dating Platform)
Imus City, Cavite
06.2019 - Current
- Provide primary customer support to internal and external customers in fast-paced environment.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Help train new teammates and provide continuous support after they're deployed.
- Evaluate support tickets sent by teammates, provide feedback and coaching to improve performance. Constant reminder to follow company compliance.
- Participate in weekly meetings with quality and production managers to discuss ways on how to improve customer satisfaction.
- Submit end of day reports and minutes of the meeting.
- Assist team leader when he/she is out of the office.
Fleet Support Specialist
TaskUs Inc. (Food Delivery Platform - Non-voice)
01.2018 - 06.2019
- Helped company couriers in a friendly, efficient manner following outlined steps of service.
- Provided direction whenever they (couriers) experience app-related or any other issues.
- Resolved any pay related disputes or concerns regarding delivery bonuses.
Customer Support Representative
TaskUs Inc. (Food Delivery Platform - Non-voice)
07.2017 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Look into solutions such as providing delivery fee discounts and refunds for every delivery issue encountered.
- Participated in ongoing training to learn new products / app features and enhance skills to optimize customer support delivery.
Merchant Support / Order Placer
TaskUs Inc. (Food Delivery Platform - Voice)
11.2016 - 07.2017
- Collaborated with merchants to achieve great customer service.
- Received orders from the customer and order them directly via online ordering and phoning the restaurants.
- Gathered feedback from the merchants on how we can improve our services both to them and our customers.
Education
Bachelor of Arts - Graphic Design
Japan School Of Advance Technology Inc.
Bacoor City 06.2013 - 05.2016
High School Diploma -
Gen. Emilio Aguinaldo Highschool
Imus CitySkills
Great communication skills both written and verbal
Cloud applications (Google Docs, Sheets, and Slides)
Photo editing software (Photoshop and Canva)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Support Specialist / Deputy Team Leader
TaskUs Inc. (Online Dating Platform)
06.2019 - Current
Fleet Support Specialist
TaskUs Inc. (Food Delivery Platform - Non-voice)
01.2018 - 06.2019
Customer Support Representative
TaskUs Inc. (Food Delivery Platform - Non-voice)
07.2017 - 01.2018
Merchant Support / Order Placer
TaskUs Inc. (Food Delivery Platform - Voice)
11.2016 - 07.2017
Bachelor of Arts - Graphic Design
Japan School Of Advance Technology Inc.
06.2013 - 05.2016
High School Diploma -
Gen. Emilio Aguinaldo Highschool