Rhodora Asadon
Customer Support Specialist
Pasig, Metro Manila
Summary
Experienced with providing strategic guidance and support to clients. Utilizes analytical skills and effective communication to drive solutions. Track record of fostering strong client relationships and delivering impactful advisory services.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Advisor II CSRs
Concentrix
10.2019 - 10.2024
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Checker
SM Mart Inc
11.2016 - 03.2019
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
Officer-in-Charge
The Body Shop, Store
03.2017 - 07.2018
- Recognized for exceptional leadership skills, receiving multiple commendations for outstanding performance as OfficerinCharge.
- Handled administrative requirements, maintained records and submitted operational reports.
Sales Associate
Michelis Jewelry Shop
12.2015 - 06.2016
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
No Degree - BSHRM
ICCT
Cainta, Province Of Rizal, Philippines 04.2001 -
Skills
Computer Literate (microsoft, powerpoint, excel)
Knowledgeable in Interpersonal Relationship
Problem solving
Communication skill
Technical Knowledge
Resourcefulness
Certification
Benefitfocus Production Service Center
Timeline
Top Agent for the 2nd quarter
06-2023
Top Agent for QA metrics
02-2021
Benefitfocus Production Service Center
11-2019
Advisor II CSRs
Concentrix
10.2019 - 10.2024
Officer-in-Charge
The Body Shop, Store
03.2017 - 07.2018
Checker
SM Mart Inc
11.2016 - 03.2019
Sales Associate
Michelis Jewelry Shop
12.2015 - 06.2016
No Degree - BSHRM
ICCT
04.2001 -