RHODELIA CARETERO
Cebu City
Summary
Experienced with managing production schedules and team performance to ensure timely and quality output. Utilizes strategic planning and problem-solving skills to streamline operations and improve efficiency—track record of fostering a collaborative work environment and navigating complex production challenges.
Overview
15
15
years of professional experience
Work History
Production Supervisor
Continuum
04.2024 - Current
- Lead a team focused on performance, coaching, and achieving operational excellence, while fostering a positive, high-performance culture
- Established clear priorities and production quality standards.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
Quality Assurance Supervisor
Continuum
02.2023 - 04.2024
- Led QA efforts to enhance team performance, streamline processes, and maintain high customer satisfaction, working closely with cross-functional teams
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
Quality Analyst
Continuum
09.2021 - 02.2023
- Company Overview: Verizon
- Supported the Rochester site, then transitioned to Cebu, improving cross-site collaboration
- Managed audits, reports, QA discussions, and calibrations, driving continuous improvement and team success
- Verizon
- Analyzed quality and performance data to support operational decision-making.
Customer Service Representative
Continuum
02.2021 - 09.2021
- Managed customer inquiries related to billing, orders, plan upgrades, and profile updates
- Incorporated sales into each interaction and focused on enhancing customer satisfaction, while encouraging account empowerment for visibility
Customer Service Representative
EPerformax ( EBay )
07.2019 - 12.2020
- Assist both buyer and sellers on this type of business platform and resolve their respective issues.
- I learn to understand each one's personality in a given situation and weigh things out with regards to whatever documents presented by the member.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
ePerformax
07.2019 - 12.2020
- Company Overview: eBay
- Assist both buyer and sellers on this type of business platform and resolve their respective issues
- With this, I learn to understand each one's personality in a given situation and weigh things out with regards to whatever documents presented by the member
- Have to be flexible in providing assistance, assisting the members through phone, chats or email
- EBay
Customer Service Representative
Wipro ( Delta Air Lines )
07.2017 - 05.2018
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
Customer Service Representative
Wipro
07.2017 - 05.2018
- Company Overview: Delta is one of the airlines based in the USA who caters worldwide travelers
- Assist the customers/passengers of Delta with their booking needs and issues
- I do bookings and educate passengers about do's and don'ts when traveling to ensure customer satisfaction and safety
- Delta is one of the airlines based in the USA who caters worldwide travelers
Customer Service Representative
Convergys Philippines (Sprint)
07.2010 - 11.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Convergys Philippines
07.2010 - 11.2016
- Company Overview: Sprint (now T-mobile) is a telecommunications service provider based in the USA
- Assist, receive incoming calls from customers regarding bills, payments, technical issues and even porting in processes
- Whenever the need arises, we can be on the sales queue anytime, thus have to be updated always with product knowledge
- Sprint (now T-mobile) is a telecommunications service provider based in the USA
Education
Bachelor of Science - BS Commerce Major in Human Resources Management
University of San Jose Recoletos
Cebu City01-1990
Skills
- Quality control
- Corrective action planning
- Audit processes
- Data entry
- Quality improvement
- Customer relations
Timeline
Production Supervisor
Continuum
04.2024 - Current
Quality Assurance Supervisor
Continuum
02.2023 - 04.2024
Quality Analyst
Continuum
09.2021 - 02.2023
Customer Service Representative
Continuum
02.2021 - 09.2021
Customer Service Representative
EPerformax ( EBay )
07.2019 - 12.2020
Customer Service Representative
ePerformax
07.2019 - 12.2020
Customer Service Representative
Wipro ( Delta Air Lines )
07.2017 - 05.2018
Customer Service Representative
Wipro
07.2017 - 05.2018
Customer Service Representative
Convergys Philippines (Sprint)
07.2010 - 11.2016
Customer Service Representative
Convergys Philippines
07.2010 - 11.2016
Bachelor of Science - BS Commerce Major in Human Resources Management
University of San Jose Recoletos
Similar Profiles
Mei Ranti Mei Ranti null
Respite Provider at ContinuumRespite Provider at Continuum
Jennifer MataJennifer Mata
Pharmacy Service Representative at ContinuumPharmacy Service Representative at Continuum
SyDonte' BriscoeSyDonte' Briscoe
IT Data Entry Specialist at ContinuumIT Data Entry Specialist at Continuum