Rhoda Llenarizas
Cainta, Province Of Rizal,RIZ
Summary
With a proven track record at Sagility Phils., I streamlined resolution processes, enhancing efficiency by over 30%. My expertise in problem analysis and assertive communication fostered positive customer relationships and reduced future complaints, demonstrating my ability to lead with critical thinking and cross-functional coordination for impactful results.
Overview
22
22
years of professional experience
Work History
Problem Resolution Specialist
Sagility Phils.
03.2022 - 11.2024
- Streamlined problem resolution processes for faster response times and increased efficiency.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions for future reference.
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Prepared written opinions or decisions regarding cases.
- Researched and analyzed individual parties' positions to understand dispute background.
Customer Service Representative
Concentrix
11.2021 - 03.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Machine Operator
Higgstec Inc.
10.2015 - 11.2019
- Played a key role in meeting daily production targets consistently by efficiently managing machine operations.
- Enhanced overall equipment effectiveness by implementing lean manufacturing principles within the production area.
- Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
- Ensured smooth shift transitions through thorough communication with incoming Lead Operators regarding current status updates.
- Implemented process improvements that led to reduced waste and increased output for the production line.
- Demonstrated leadership skills as Lead Machine Operator, motivating team members to achieve peak performance levels consistently.
- Maintained accurate records of machine performance and production data for analysis and reporting purposes.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Lead Operator
Higgstec Inc.
06.2010 - 06.2013
- Developed detailed work schedules for staff, balancing workload while maintaining high productivity levels.
- Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
- Maintained accurate records of production data, analyzing trends to identify areas for improvement or optimization opportunities.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Achieved consistent on-time delivery of products by prioritizing tasks based on project timelines and customer requirements.
- Reduced downtime by proactively identifying potential issues and performing routine maintenance checks.
- Supported management decision-making by compiling operational and production data into daily logs.
- Collaborated with cross-functional teams to resolve complex operational issues, ensuring smooth production flow.
Production Machine Operator
King Yuan Electronics
08.2002 - 12.2008
- Operated machining equipment safely with team of operators.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assisted in training new operators, sharing knowledge and best practices for optimal performance.
- Reduced downtime by monitoring machine performance and addressing any concerns promptly.
- Collaborated with team members for seamless transitions between shifts and increased productivity overall.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
- Improved product quality with thorough inspections and adjustments to machine settings as needed.
Education
Bachelor of Science - Computer Science
ICCT Colleges
Cainta, Province Of Rizal, Philippines05-2001
Skills
- Problem analysis
- Assertiveness
- Data interpretation
- Cross-functional coordination
- Time management
- Critical thinking
- Team collaboration
- Decision-making
- Issue troubleshooting
- Analytical thinking
- Risk assessment
- Problem identification
playing with my dog
I enjoy spending quality time with my dog, engaging in playful activities like fetch and agility training. Playing with my dog provides exercise, stress relief and strengthens our connection.
Timeline
Problem Resolution Specialist
Sagility Phils.
03.2022 - 11.2024
Customer Service Representative
Concentrix
11.2021 - 03.2022
Lead Machine Operator
Higgstec Inc.
10.2015 - 11.2019
Lead Operator
Higgstec Inc.
06.2010 - 06.2013
Production Machine Operator
King Yuan Electronics
08.2002 - 12.2008
Bachelor of Science - Computer Science
ICCT Colleges
Similar Profiles
Noel RizaldeNoel Rizalde
Environmental Sustainability Manager at Fujifilm Business Innovation Phils. Corp (Formerly Fuji Xerox Phils., Inc.)Environmental Sustainability Manager at Fujifilm Business Innovation Phils. Corp (Formerly Fuji Xerox Phils., Inc.)
Milben AsombradoMilben Asombrado
Associate Director - Sales Operations at Kenvue Phils, Inc. (formerly J&J Phils., Inc.)Associate Director - Sales Operations at Kenvue Phils, Inc. (formerly J&J Phils., Inc.)
Asheika JacksonAsheika Jackson
Quality Analyst (Acting) at Sagility JamaicaQuality Analyst (Acting) at Sagility Jamaica