Rhoann Claire Orogo
Pasig City
Summary
To secure a position where I can effectively apply my existing skills and qualifications, continue to grow professionally, and contribute positively to the organization’s goals, while achieving personal development and financial stability.
Overview
2021
2021
years of professional experience
Work History
Player Support
Keywords Studios
2021 - 2025
- Responsible of providing assistance via email or ticket to players who have concerns with the game.
- Collecting bug reports and providing basic troubleshooting.
- Also trained with handling missing purchases concern as well as refunds.
- Account: Halo & Scopely
Driver-Partner Specialist
Task Us
01.2020 - 01.2021
- Responsible on assisting partner-drivers with their documents and concerns with their trips. Also trained with identifying valid documents for applicants who would like to apply as a new partner-driver.
- Account: Uber
Customer Service and Technical Representative
Concentrix
01.2019 - 01.2020
- Responsible of making sure each customer will get their best offer when it comes to their cell service as well as providing accurate and quick technical troubleshooting steps to elevate any issues they have experience.
- Account: AT&T Prepaid
Customer Service and Technical Representative
Inspiro
01.2018 - 01.2019
- Company Overview: Formerly known as SPI CRM
- Responsible of tracking orders of school pictures, answering concerns and assisting parents anything related to their child’s picture day. (Lifetouch)
- Responsible and trained on providing both customer service and technical support to customers with their cable, channel orders and billings. (Dish)
- Account: Lifetouch & Dish
Education
Bachelor of Science - Psychology
Our Lady of Fatima University
Valenzuela CitySalvador Araneta Memorial Institute
Caloocan City01.2015
Morning Breeze Elementary School
Caloocan City01.2011
Skills
- Good at communicating with customers and clients while maintaining a friendly manner while under pressure Can and willing to learn the processes while providing feedback and suggestions for the company's betterment
Timeline
Driver-Partner Specialist
Task Us
01.2020 - 01.2021
Customer Service and Technical Representative
Concentrix
01.2019 - 01.2020
Customer Service and Technical Representative
Inspiro
01.2018 - 01.2019
Player Support
Keywords Studios
2021 - 2025
Bachelor of Science - Psychology
Our Lady of Fatima University
Salvador Araneta Memorial Institute
Morning Breeze Elementary School
References
Ellie Raphael Salcedo
Real Life Threat Analyst, Keywords Studios Manila
Contact: 09989833644
Mj John Farenas
Senior Events Stylist, Madison Events Inc.
Contact: 09934528364
Mariel Limin
Physical Therapist
Vital Kinetics - Golden Stethoscope
Contact: 09218345188
Personal Data
Personal Information
- Date of Birth: February 18, 1998
- Place of Birth: Quezon City
- Age: 27 years old
- Civil Status: Single
- Religion: Roman Catholic
- Citizenship: Filipino
Family Background
- Father’s Name: Alex F. Parafina – Overseas Filipino Worker (OFW)
- Mother’s Name: Maryann O. Parafina – Caregiver
Emergency Contact
- Name: Maryann O. Parafina
- Contact Number: 0917 677 8485
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