RHIZA BIANCA C. ALLERMO
Masaguitsit, Lobo, Batangas
Summary
A competitive intelligence professional looking for new tasks and challenges. CORE QUALIFICATIONS Proactive in sharing practices that may help in the advancement overall operations Good motivational skills Excellent supervisory abilities Efficiently and effectively track performance Initiates discipline when warranted Completes all required task on time
Overview
16
16
years of professional experience
Work History
Group Manager - Operations
WNS
04.2023 - Current
Operations Manager, Customer Experience
LizardBear Tasking Inc, Vivid Seats, WNS Global Services
09.2022 - Current
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Deputy Manager
WNS Global Services
11.2015 - 04.2022
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Partnered with upper management in executing functional strategies and reporting capabilities.
Operations Manager
Ibex Global Solutions, AT&T
11.2013 - 11.2015
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Team Leader Manager
Sutherland Global Services and Alorica Inc.
10.2008 - 11.2012
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Established and maintained performance, quality and service standards for professional customer care.
Education
B.S. Nursing (Undergraduate)
Far Eastern University
Morayta, ManilaBatangas Province Science High School
Calaca, BatangasMasaguitsit Elementary School
Lobo, BatangasSkills
- P>Strategic planning
- P>Staff Management
- P>Project planning and development
- P>Performance Evaluations
- P>Employee relations and conflict resolution
- P>Operations management
Accomplishments
- UNITED SUMMIT – Apr 2017
- Approaching Crucial Conversations - November 2018
- CCD Leadership for Cathay - November 2023
- Cathay Strat Planning - February 2024
- Best Manager Award Cathay - October 2024
Timeline
Group Manager - Operations
WNS
04.2023 - Current
Operations Manager, Customer Experience
LizardBear Tasking Inc, Vivid Seats, WNS Global Services
09.2022 - Current
Deputy Manager
WNS Global Services
11.2015 - 04.2022
Operations Manager
Ibex Global Solutions, AT&T
11.2013 - 11.2015
Team Leader Manager
Sutherland Global Services and Alorica Inc.
10.2008 - 11.2012
B.S. Nursing (Undergraduate)
Far Eastern University
Batangas Province Science High School
Masaguitsit Elementary School
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