RHINADEL ABDON
Lipa City
Summary
Professional with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
14
14
years of professional experience
Work History
Move Management Consultant
SIRVA Worldwide Relocation
Taguig, Metro Manila
12.2022 - Current
- Handling the successful end-to-end execution of the relocation experience of our client assignees.
- Hosting the initial briefing calls and continued assignment communication with the clients to ensure their relocation experience runs smoothly.
- Handle a range of relocation needs dependent on client policy such as compensation & cost projections, relocation bookings, and destination services being the central point of contact.
- Interact with internal departments & various suppliers to ensure the services required are completed in a timely manner.
- Ensuring database accuracy and communication of information to clients, vendors, and colleagues across multiple systems
- Reconciling and authorizing invoices & billing needs to ensure up-to-date cost management for both client and business.
Container – Transport Controller
Yenisei Express Pte Ltd
Singapore
10.2021 - 09.2022
- Management and deployment of daily container activities
- Liaise with customers and contractors for delivery, collection and trucking.
- Ensure containers are delivered on time to customers’ premises or consigned destinations.
- Portnet Processing; Depot system processing
- Schedule duty roster of drivers and container/cargo hand
- Deployment of drivers assigned under sector.
- Manage and oversee team of drivers under sector.
- Other ad hoc duties that are related to the container / driver jobs.
Customer Service Executive (Team Lead)
Hub Distributors Services Pte Ltd
Singapore
08.2014 - 07.2021
- Takes in all orders from customers locally and overseas and process them before handling over the operations team.
- Ensure customers are constantly updated on their shipment status or request.
- Ensure smooth operation of sea freight shipment. Import and export and cross trade.
- Maintaining a good relationship with overseas agents and new/existing customers to promote more sales for the company.
- Handle customers’ complaints and ensure that all issues are addressed.
- Attending and resolving customers’ enquiries.
- Liaise with internal stakeholders such as operations, sales team etc. for smooth operations.
- In-charge in the quotation, job costing, invoicing, or any accounting job.
Retail Outlets Supervisor
Twelve Cupcakes Pte. Ltd.
Singapore
09.2013 - 08.2014
- Managing outlet staff and operation
- Responsible for all cashiering procedures in the outlet.
- Has the authority to manage staff in accordance with company policies procedures.
- Address customer queries courteously and ensure customer satisfaction.
- Analyze and resolve problems in a timely and accurate manner.
- Maintain the outlet facility clean and safe.
- Plan and assign daily workloads to outlet associates.
Customer Relations Staff
Toyota Batangas City Inc.
Batangas City, Philippines
04.2012 - 05.2013
- Receives, processes, and verifies the accuracy of unit orders from customers utilizing the organization’s internal CRM/mainframe systems and customer purchase orders.
- Initiates required action for response to customer service requests for unit order, including the maintenance of unit/customer information files and communicates changes to the appropriate personnel/departments.
- Ensures and provides quality service to both internal and external customers.
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports.
- Participates and provides expertise as a member of the customer service’s departmental team. The team's objectives are to develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service department.
Education
Bachelor of Science - Business Administration, Marketing Management
Batangas State University
03-2012
Skills
- Effective collaboration in teams
- Adaptable learner
- Analytical problem-solving
- Proficient in computer applications
- Effective verbal communication skills
- Knowledgeable in retail and other related fields
- Established good working relationships with customers
- Knowledgeable in Supply chain (OCEAN freight - import and export) and other related fields
- Knowledgeable in transport methods, costs, and benefits
- Familiar in the 3PL, Incoterms, Exworks and other related fields
- Knowledgeable in basic accounting
- Mobility industry experienced
Personal Information
Languages: English and Tagalog
Bilingual or Proficient (C2)
Timeline
Move Management Consultant
SIRVA Worldwide Relocation
12.2022 - Current
Container – Transport Controller
Yenisei Express Pte Ltd
10.2021 - 09.2022
Customer Service Executive (Team Lead)
Hub Distributors Services Pte Ltd
08.2014 - 07.2021
Retail Outlets Supervisor
Twelve Cupcakes Pte. Ltd.
09.2013 - 08.2014
Customer Relations Staff
Toyota Batangas City Inc.
04.2012 - 05.2013
Bachelor of Science - Business Administration, Marketing Management
Batangas State University
References
Brenda Mary V., Raule, General Manager, Toyota, Batangas Inc., Diversion Rd., Brgy.Balagtas, Batangas City
Disclaimer
I hereby declare that the information furnished above is true, complete and correct to the best of my knowledge and belief.