Summary
Overview
Work History
Education
Skills
Certification
Managing Head - Environmental Management Bureau
Timeline
Generic
Rhia Yap- Clarinan

Rhia Yap- Clarinan

Area Operations Manager
Davao City

Summary

Results-driven Senior Operations Manager with sixteen years of experience handling various retail stores in the allocated area. Responsible for adopting and enforcing operational rules and procedures, educating and developing store managers and employees, monitoring and analyzing store performance, and making strategic decisions to generate development and profitability in the designated area. Collaborates closely with store managers to give guidance, support, and resources to assist them reach their objectives. Capable of establishing and implementing operational systems and processes, assessing financial data, and enacting quality control procedures. Demonstrates a thorough understanding of business principles, operational management, and budgeting techniques while being cost-conscious. Proven commitment to meeting company objectives through consistent and coordinated methods. Thrives under pressure, excelling at adjusting to new situations and obstacles in order to strengthen the organizational brand. Known for organizational skills, dependability, and a good attitude, successfully managing many objectives and demonstrating a willingness to take on more responsibilities to achieve team goals.

Overview

17
17
years of professional experience
9
9
years of post-secondary education
1
1
Certification

Work History

Area Operations Manager

LTS-Retail Specialist, Inc.
Davao City
01.2018 - Current
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Allocated resources to planned programs according to business objectives.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Traveled to over multiple locations per week to manage each store and perform reviews of store managers
  • Developed processes to save on costs and prevent losses.
  • Enforced compliance with local, state and federal regulations and company standards.
  • Analyzed market trends and customer feedback to develop new strategies for improving operations.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Store Operations Manager

LTS-Retail Specialist, Inc.
Davao City
04.2014 - 12.2017
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Increased sales by 12% with special displays and promotions.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored cash discrepancies, inventory shrinkage and drive-off.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Managed internal operational standards and productivity targets.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Store Head

LTS-Retail Specialist, Inc.
Davao City
10.2012 - 04.2014
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Mentored new sales associates to contribute to store's positive culture.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Managed internal operational standards and productivity targets.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Interceded between employees during arguments and diffused tense situations.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Analyzed operating and financial statements for profitability ratios.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Selling Operations Supervisor

LTS-Retail Specialist, Inc.
Davao City
06.2007 - 10.2012
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Collected customer feedback and made business adjustments to improve retention and satisfaction.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Compiled training materials for new employees and tracked skill development.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Managed internal operational standards and productivity targets.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Analyzed department metrics and performance and reported findings to management.

Education

High School Diploma -

Notre Dame of M'lang
M'lang, North Cotabato
06.1994 - 03.1998

Bachelor of Science - Food Technology

University Of Southern Mindanao
Kabacan, North Cotabato
06.1998 - 10.2002

NCII - Customer Service Management

International School of Technology And Arts (TESDA
Davao City
10.2022 - 11.2022

MBA - Corporate Management

University Of Southeastern Philippines
Davao City
01.2023 - Current

Skills

    Performance tracking proficiency

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Certification

Managing Head - PCO Accreditation - DENR-EMB

Managing Head - Environmental Management Bureau

In the capacity of Managing Head for Pollution Control Accreditation, this role assumes a critical position as the focal point for overseeing the accreditation of pollution control devices, systems, and services. Responsibilities include the meticulous evaluation and assessment of various industries and establishments to ensure their compliance with established environmental standards and regulations. Spearheading these accreditation processes contributes significantly to the agency's mission of environmental preservation and resource management in the Philippines.

Timeline

MBA - Corporate Management

University Of Southeastern Philippines
01.2023 - Current

NCII - Customer Service Management

International School of Technology And Arts (TESDA
10.2022 - 11.2022

Managing Head - PCO Accreditation - DENR-EMB

08-2022

Area Operations Manager

LTS-Retail Specialist, Inc.
01.2018 - Current

Store Operations Manager

LTS-Retail Specialist, Inc.
04.2014 - 12.2017

Store Head

LTS-Retail Specialist, Inc.
10.2012 - 04.2014

Selling Operations Supervisor

LTS-Retail Specialist, Inc.
06.2007 - 10.2012

Bachelor of Science - Food Technology

University Of Southern Mindanao
06.1998 - 10.2002

High School Diploma -

Notre Dame of M'lang
06.1994 - 03.1998
Rhia Yap- ClarinanArea Operations Manager