Rhesty Jane Dela Cruz
Cebu City, Cebu
Summary
Professional Data Entry leader with 5 years of proven experience, strong organizational skills and teamwork acumen. Provides superior guidance and service to employees. Well-versed in process improvements, delegating and monitoring performance metrics.
Overview
5
5
years of professional experience
Work History
Data Entry Associate
Optum, UnitedHealth Group
12.2021 - 03.2024
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Managed approximately 100+ faxes per day from customers.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining high level of organization and attention to detail.
Trainer
Optum, UnitedHealth Group
11.2020 - 11.2021
- Trained and mentored 50+ new personnel hired to fulfill various roles.
- Used Zoom and Microsoft Teams to design training for remote employees and increase company retention and productivity rates 100%.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
Customer Service Representative
Optum, UnitedHealth Group
10.2018 - 10.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Early Childhood Education
University of San Carlos
Cebu City, Province Of Cebu, Philippines04.2018
Skills
- Accuracy and Attention to Detail
- Attention to Detail
- Administrative background
- Research and data collection
- Basic programming knowledge
- Information Security Awareness
- Deadline-oriented
- Data Management
- Accuracy and Precision
- Data Entry
- Microsoft Office
- Time Management
Languages
English
Bilingual or Proficient (C2)
Spanish
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Education
Research
Timeline
Data Entry Associate
Optum, UnitedHealth Group
12.2021 - 03.2024
Trainer
Optum, UnitedHealth Group
11.2020 - 11.2021
Customer Service Representative
Optum, UnitedHealth Group
10.2018 - 10.2020
Bachelor of Science - Early Childhood Education
University of San Carlos
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