Rhenz Lemuel Olalia Lising
Team Leader/Virtual Assistant
Angeles City
Summary
Experienced team leader directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Excellent interpersonal and communication skills with a big picture focus on communicating goals and vision for success. Problem solver, networker, and consensus builder with a track record of achieving results. Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative processes. Focused and communicative individual with superb data entry, time management, and customer service skills. Bringing years of experience in providing quality administrative support to clients.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
Work History
Virtual Assistant
Virtual Assistant
05.2024 - Current
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Team Leader
TaskUs
08.2022 - 05.2024
- Manage day-to-day planning and operations of your team.
- Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs).
- Organize and handle the team and make sure everyone adheres to their schedules.
- Train and help in the development of your team by conducting team huddles and coaching sessions.
- Evaluate strengths and weaknesses of your Teammates.
- Offer solutions for your team's growth and development.
- Create reports of your team's performance and document feedback from your client.
- Manage issues that might arise, including HR-related ones.
- Think of solutions creatively.
- Act as the liaison between the management and your team.
Team Leader
Concentrix
07.2021 - 08.2022
- Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments.
- Coordinates and supervises the daily activities of business or technical support or production team members.
- In charge of handling single and medium-sized line of business.
- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager.
- Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback.
- Typically does not spend more than 20% of time performing the work supervised.
- Handles escalated issues.
- Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.
Team Leader
Alorica
08.2016 - 08.2021
- Responsible for the overall performance and success of a team of customer service representatives.
- This includes coaching and developing team members, monitoring performance metrics such as customer satisfaction, productivity, and adherence to company policies, and conducting regular team meetings to communicate updates and address concerns.
- The Team Manager also plays a key role in motivating and inspiring their team to achieve performance goals, fostering a positive and collaborative work environment, and handling escalated customer issues.
- Furthermore, they are expected to collaborate with other departments to ensure seamless customer service delivery and contribute to the overall success of the site.
- The Team Manager acts as a liaison between the team and upper management, communicating feedback and advocating for their team members.
Customer Service Representative
Iqor
11.2010 - 08.2016
- Assisting and helping them the best I can, to ensure their service related issues will be fixed.
- Troubleshooting and activation of their phones and assisting them to their bills in providing accurate information.
Education
Information Technology -
Systems Plus College Foundation
Angeles City, Pampanga04-2010
Skills
Project management
Schedule coordination
Time management
Problem solving
Communication skills
Issue resolution
Attention to detail
Client relationship management
Customer service
Team leadership
Performance monitoring
Timeline
Virtual Assistant
Virtual Assistant
05.2024 - Current
Team Leader
TaskUs
08.2022 - 05.2024
Team Leader
Concentrix
07.2021 - 08.2022
Team Leader
Alorica
08.2016 - 08.2021
Customer Service Representative
Iqor
11.2010 - 08.2016
Information Technology -
Systems Plus College Foundation