Rhense Kenneth R. Castillo

Professional digital marketing specialist with a proven track record of analyzing and reviewing how conversions are reported across clients' products within Google's platform. Demonstrates strong expertise in critical thinking and time management, effectively handling multiple cases simultaneously. Provides clear and empathetic communication, ensuring customer-centric responses that help address client concerns, focus on finding solutions, and prevent frustration, allowing us to resolve issues efficiently and maintain positive client relationships.

Under Project Management

• Successfully completed the [September Online Sale] campaign and event for two consecutive years, 2021 and 2022. Delivered comprehensive training to over 100 hotel staff and participants, ensuring they were well-equipped to manage and contribute to the event's success.

Digital Senior Marketing Associate

• Achieved Platinum Certification.
• Currently taking on additional responsibilities, including Queue Management, alongside my core tasks. This enables me to effectively distribute cases across the team, ensuring a balanced workload and preventing any one agent from being overwhelmed by complex cases. By doing so, I help maintain a smooth workflow and ensure timely and efficient resolutions for our clients.